Junior Application Support Administrator at Altron

7 days ago

Sandton, South Africa Next Careers Pty Ltd Full time

Junior Application Support Administrator Junior Application Support Administrator will work as part of an impactful, talented team, responsible for supporting, maintaining, and optimizing application and infrastructure, database, and middleware capabilities. Securing environments that enable the development and operations of modules and solutions through continuous software updates. Enabling innovative cloud architecture, monitoring, maintaining, and supporting the operational environments. Required Tasks Online Monitoring, administration, and support of web and mobile applications running on AWS cloud platform Monitor, log, investigate and resolve failures on transaction processing applications Liaise with and provide assistance to customer representatives during problem resolution Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer Perform scheduled daily, weekly, and monthly support tasks Requirements 3 years tertiary qualification/relevant IT qualification Knowledge of the disciplines in an application support environment, incident handling, change management, problem management, etc. Problem‑solving exposure at application and business transaction level using application log files and SQL database queries Commitment to performing routine as well as investigation/analysis work tasks Ability to solve medium to high complexity problems Understand and help to develop the support team technical competency Self‑motivated, proactive, taking ownership of problems until they are resolved Mature person with the sense of responsibility to do after‑hours shifts and standby Advantageous Competencies: Good oral and written communication skills Good customer relationship skills Quick learner (short initial ramp up period) AWS certification #J-18808-Ljbffr

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