German Customer Support

5 days ago

Somerset West, Western Cape, South Africa Outsource-X South Africa Full time R150 000 - R250 000 per year

Spanish Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our German-speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Spanish, Dutch, Portuguese, and English Agents.

  • Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
  • Process both client-generated and internally generated service request tickets within specified delivery times.
  • Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
  • Flexibility to take on additional tasks as directed by Team Leader.

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Spanish (Level C1/C2)

English (Level B2)

The position is in office.

Office location:
Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

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