Renewals Administrator

About Nintex:
At Nintex, we are transforming the way people work, everywhere.

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

About the role:
As a Renewals & Quote Administrator, you will be pivotal in protecting recurring revenue by supporting the renewals pipeline, generating timely and accurate renewal quotes (90–180 days ahead) for both direct customers and partner owned renewal business.

Primarily working within the EMEA Renewals team, with the ability to work cross-functionally with partner teams, sales, finance, legal, RevOps and Deal Desk teams to ensure renewal success, data integrity, and operational efficiency.

Your contribution will be:

• Track and manage contract expiry timelines for direct and partner-managed accounts.
• Generate, review, and issue renewal quotes 90–180 days before expiration.
• Ensure pricing, discounts, and contract terms comply with company policy.
• Maintain renewal pipelines in CRM (e.g., Salesforce), ensuring data accuracy.
• Collaborate with Finance, Legal, and Rev Ops teams to validate renewals.
• Respond to renewal-related queries and manage amendments or contract changes.
• Monitor and report on renewal metrics (conversion rate, forecast accuracy, quote error rate).
• Proactively identify process or system improvements to enhance efficiency.

To be successful, we think you need:

• 1–3+ years of experience in sales operations, renewals, or customer success (SaaS preferred).
• Strong CRM and quoting tool proficiency.
• Understanding of how partner discounts work in a two-tier model.
• Experience of working within EMEA and quoting in different currencies
• Supporting the Renewals team primarily based in the UK, but potential to support areas as and when needed by the business.
• Exceptional attention to detail and organization skills.
• Analytical mindset with comfort handling forecasts and reporting.
• Excellent written and verbal communication skills.
• Ability to thrive in a hybrid environment (remote and in-office).

What's in it for you?
Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here:

Equity Statement
*:
Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.*