Real Estate

1 week ago

Cape Town, Western Cape, South Africa VA Central LTD Full time R360 000 - R480 000 per year

Real Estate - Rentals Manager

Position Type: Full-time (Remote)

Working Hours: Monday–Friday, 9:00am–6:00pm UK time

Reporting To: Operations Manager for Tenant Find (Central Operations)

Job Summary

We're looking for an experienced and proactive Rentals Manager to support our client's Tenant Find team in the real estate sector. You'll lead a team of 5–7 Lettings Negotiators, driving day-to-day operations, continuous improvement, and high service standards.

This is a hands-on leadership role suited to someone who thrives in a fast-paced environment. You'll play a key part in developing team members, improving operational efficiency, and working closely with stakeholders. You should have 3–5 years of management experience in tenant find, including direct experience as a Lettings Negotiator.

Your Day-to-Day

~40% – Operational Support

  • Handle complex or unclear cases
  • Resolve bottlenecks and support workload peaks
  • Provide second-eye reviews and direct assistance to team members

~40% – Team Management & Development

  • Manage 3–5 Lettings Negotiators (scaling up to 8–10 within next 3-6 months)
  • Deliver training and product/regulatory updates
  • Run performance reviews, provide coaching, and support career development

~20% – Process & Continuous Improvement

  • Contribute to Central Operations process improvements
  • Update or create training materials
  • Suggest and implement standardisation and efficiency improvements
  • Analyse team metrics and KPIs

What We're Looking For

  • 3-5+ years of team management experience in real estate, ideally in the UK market and with a focus on tenant find
  • Hands-on experience as a Lettings Negotiator or similar role
  • Strong understanding of UK residential lettings regulations
  • Proven ability to build and manage small teams (3–5 people), ideally in a remote or distributed setup
  • Adaptable and quick to learn in a tech-driven, fast-changing environment
  • Strong process-thinking mindset; able to identify, document, and implement operational improvements
  • Clear and confident communicator, both written and verbal, with stakeholders at all levels
  • Available to start December/January

Hardware Requirements

  • Own laptop or computer with webcam and headphones
  • ADSL/Fibre internet (minimum speed: 50 Mbps)
  • VOIP-compatible headset and smartphone
  • Installed antivirus software
  • Backup battery/UPS for power continuity

Job Type: Full-time

Pay: R30 000,00 - R40 000,00 per month

Experience:

  • Managing a team of 3-5 team members: 5 years (Required)
  • Real Estate : 5 years (Required)

Work Location: Remote

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