Housekeeping Supervisor

3 days ago

Cape Town, Western Cape, South Africa Empact Group Full time R360 000 - R540 000 per year

Position Summary:
The Housekeeping Supervisor will be responsible for overseeing and managing all aspects of the housekeeping department in accordance with company policies and standards. They will supervise a team of housekeepers, ensuring the cleanliness and maintenance of guest rooms, public areas, and back-of-house areas. The Housekeeping Supervisor will also be responsible for training and developing the housekeeping staff, maintaining inventory of supplies, improving operational efficiency, and implementing health and safety guidelines.

Responsibilities:
1. Supervise the housekeeping staff, providing guidance and support to ensure efficient and effective cleaning services are delivered.
2. Assign and prioritize daily tasks to the housekeeping team, ensuring all areas are cleaned and maintained to the highest standards.
3. Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, orderliness, and compliance with company standards.
4. Train and develop new and existing housekeeping staff on cleaning procedures, safety regulations, and customer service skills.
5. Monitor and maintain stock levels of cleaning supplies and equipment, ordering additional items when necessary.
6. Collaborate with other departments, such as front desk and maintenance, to ensure smooth coordination of tasks and timely resolution of issues.
7. Develop and implement cleaning schedules, ensuring optimal productivity and minimal disruption to guests.
8. Investigate and resolve guest complaints related to housekeeping services, demonstrating a proactive and guest-centric approach.
9. Monitor and control department expenses within budgetary limits, reporting any discrepancies to the management.
10. Ensure compliance with health and safety regulations and departmental policies, promoting a safe working environment and proper handling of cleaning chemicals.
11. Stay updated with industry trends and advancements, recommending and implementing improvements to enhance efficiency and productivity.
12. Conduct performance evaluations and provide feedback to the housekeeping team regularly, identifying areas for improvement and recognizing exceptional performance.
13. Foster a positive and supportive working environment, encouraging teamwork, open communication, and professional growth among the housekeeping staff.

Qualifications:
1. Proven experience as a Housekeeping Supervisor or a similar role within the hospitality industry.
2. In-depth knowledge of cleaning procedures, cleaning chemicals, and best practices in maintaining cleanliness and hygiene.
3. Excellent organizational and time management skills, capable of prioritizing tasks and meeting deadlines.
4. Strong leadership and communication abilities, with the capability to motivate and guide a team.
5. Detail-oriented and observant, with a keen eye for cleanliness and attention to detail.
6. Ability to work under pressure and handle challenging situations with professionalism.
7. Proficient computer skills, including knowledge of property management systems and Microsoft Office applications.
8. Demonstrated problem-solving and decision-making skills.
9. Flexibility to work shifts, including evenings, weekends, and holidays.
10. High school diploma or equivalent qualification; additional education or certification in hospitality management or a related field is a plus.

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