Current jobs related to Team Leader - Cape Town, Western Cape - HGS

  • Team Leader

    5 days ago

    Cape Town, Western Cape, South Africa Customer First Solutions Full time

    We are looking for a qualified Team Leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to...

  • Service Desk Team Leader

    5 days ago

    Cape Town, Western Cape, South Africa Kocho Full time

    About KochoKocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.Our head office is in the heart of London's West End and provides a comfortable working environment with...

  • Customer Experience Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Customer Experience Team LeaderLead and inspire a dynamic customer service team for a growing UK-based logistics business.Cape Town (Remote to start, office-based within 3 months), up to R40,000/monthAbout Our ClientOur client is a UK-based logistics and supply business experiencing strong growth, with operations supported by a South African-based team. They...

  • Onsite Engineering Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa CDW Full time

    At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and...

  • Internal - Team Leader Blue Route (6 month Secondment) Cape Town - RSA

    1 week ago

    Cape Town, Western Cape, South Africa Flight Centre Careers Full time

    General InformationJob title:Travel Consultant – Team LeaderPurpose:The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a world class customer experience, best priced travel deals, the widest choice of product and expert knowledge to our customers to grow Flight Centre's market...

  • General Assistant

    5 days ago

    Cape Town, Western Cape, South Africa Novus Holdings Full time

    Job DescriptionThe Novus Print division has a proud legacy, which includes the highest level of manufacturing excellence, first mover in new technology and solutions-orientated offerings. The team is exceptionally strong and is seasoned in standardisation and optimisation of processes, able to adapt quickly to change and most importantly solid in its culture...

  • Global Key Accounts Coordinator

    5 days ago

    Cape Town, Western Cape, South Africa IFF Full time

    Job SummaryGlobal Key Accounts CoordinatorAre you looking for a role where your expertise can make a real difference?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.Innovating improved nutritional profiles, better taste and texture, and greater cost...

  • EC Data Centre Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa AECOM Full time

    Company Description AECOM is seeking a EC Data Centre Lead to be based in South Africa's Enterprise Capabilities office in Cape Town. This position will support a team locally based in South Africa and Global Teams. As a part of AECOM's culture, it offers a flexible hybrid work arrangement which accommodates both office and out-of-office work...

  • Vice President 1

    5 days ago

    Cape Town, Western Cape, South Africa EXL Full time

    Essential FunctionsProcess Transition. Manage transition of processes with end-to-end accountability. Establish strong communication and governance plan.Transition Review. Conduct reviews with external and internal business leaders on overall transitions planning and execution to ensure that program and project implementations are meeting or exceeding client...

  • Skills Coach

    5 days ago

    Cape Town, Western Cape, South Africa Weaver Fintech Full time

    Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.We're a data-first organisation built on...

Team Leader

5 hours ago

Cape Town, Western Cape, South Africa HGS Full time

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Are you fluent in French and English and ready to take the next step into leadership within a fast-paced contact centre environment? This opportunity is for an experienced Team Leader to support and guide a bilingual customer service team delivering last-mile logistics support to customers across Canada, right from our site in Cape Town. You will lead a team handling inbound calls, emails and live chat, supporting customers with time-sensitive delivery enquiries. The focus is on coaching performance, managing day-to-day operational delivery, and acting as the first point of escalation for complex or sensitive cases. You will play a key role in maintaining service quality, identifying trends, and driving continuous improvement across customer experience and team capability.

Please note: You must be based in Cape Town, South Africa, for this on site opportunity for fluent French/English speakers only.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world's leading brands, HGS is the perfect place to build your future

Plus, Working With HGS Comes With Benefits Like

  • Competitive salary
  • Shift allowance: R1,500 per month
  • Monthly Variable bonus accrual: 10%
  • Medical Allowance
  • Life and Disability cover: x3 annual salary
  • Fully funded transport home after shift

What We Are Looking For

  • Are you an experienced people leader who enjoys coaching and developing others?
  • Do you stay calm under pressure and confidently manage escalations and competing priorities?
  • Are you data-aware, able to spot trends and use insight to improve performance and service quality?
  • Do you thrive in a fast-paced, operational environment where customer experience and team performance go hand in hand?

If you are motivated by helping others succeed, improving how things work, and leading from the front, this could be the right next step.

Requirements

  • Fluent verbal and written communication skills in both French and English
  • Demonstrated experience in team management, preferably in a contact center or BPO environment
  • Strong leadership and motivational skills, with external clients and internal stakeholders.
  • Technologically proficient for multi-systems (google maps, CRM, tracking systems)
  • Exceptional multi-tasking skills and a adaptable, fast learning, and motivated to excel in performance targets.
  • Please note that if a visa is required to work in South Africa, only visas obtained directly through the Department of Home Affairs will be accepted. Visas acquired through third-party agents will not be considered.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.