Vice President 1

1 day ago

Cape Town, Western Cape, South Africa EXL Full time R1 500 000 - R2 500 000 per year

Essential Functions

  • Process Transition. Manage transition of processes with end-to-end accountability. Establish strong communication and governance plan.
  • Transition Review. Conduct reviews with external and internal business leaders on overall transitions planning and execution to ensure that program and project implementations are meeting or exceeding client and EXL expectations. This will entail periodic review of transitions (jointly with Program Lead and Operations Lead), mentoring of MMs and providing actionable feedback to overcome any challenges observed
  • Solution and implementation design. The incumbent will work with the Business Development Team or Strategic Deal Team to build customized solutions for new client engagements. This will entail creating compelling value proposition for the clients, developing transition and implementation solutions, providing inputs to effectively price service provision.
  • Op-ID & DD. Performs Due diligence/ OP-ID exercise for the trial business and prepare Statement of work, submit the recommendation for outsourcing based on the current capabilities
  • Building Capability in Transition Function. The incumbent will be responsible for bringing innovation to the transition function by developing new and improved frameworks that will enable more effective transitions. This will entail assessment of new tools that can be employed in transitions, rethinking existing approaches to typical issues, understanding challenges and learning across different engagements and subsequently incorporating these in our transition methodology.
  • Training and Development. The incumbent is expected to develop and implement training and development programs for Transition Managers. The trainings could be functional, domain or developmental

Performance parameters

  • On time Steady State
  • Average Transitions Days
  • Customer Satisfaction (Internal and External) on overall Transition Project Management support
  • Rating provided by the respective sales lead / solution architect on the contribution
  • Process improvement applicability evaluation, proposal creation, preparation of road map, implementation and client sign off on benefits

Primary Internal Interactions

  • Process Transition. Extensive interaction with business users, senior management, HR personnel, Facility Personnel and IT personnel of EXL
  • Transition Reviews. Business Leaders, Program Leads, Transition Managers, Operations Leads, Operations Managers, Quality and PE team
  • Solution and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basis
  • Building Capability in Transition Function. Other members of Corporate Transition Team, Operating Leads, Quality and PE team
  • Training and Development. Program Leads, Transition Managers, Training function, external vendors as needed

Primary External Interactions

The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and transition capabilities, address any questions they may have, and set up new implementations

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