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Application Performance and Monitoring Specialist

2 weeks ago

Durban, KwaZulu-Natal, South Africa Winning Form Full time R80 000 - R120 000 per year
Description
  • Ability to effectively communicate technical concepts to non-technical stakeholders. 
  • Capability to analyze complex technical issues and develop creative solutions. 
  • Experience working in a Team environment, collaborating with cross-functional Teams.
    • Excellent analytical and problem-solving skills.
Responsibilities

Job Responsibilities: 

Performance, Monitoring and Implementation 

  • Deploy and configure agents across applications, servers, and cloud environments. 
  • Understanding and utilizing alert motoring tools such as SonarQube to mentor and guide product teams across BET 
  • Set up monitoring dashboards, alerts, and reports. 
  • Develop and implement customised monitoring tools and scripts to meet specific business and client needs. 
  • Analyse application performance, infrastructure health, and network traffic. 
  • Identify and diagnose bottlenecks, slow transactions, and system failures. 
  • Conduct in depth investigations to diagnose and resolve technical problems. 
  • System capacity monitoring and planning, and management of the system availability. 
  • Provide recommendations to optimise application and system performance. 
  • Analyse complex system issues and troubleshoot problems using advanced diagnostic techniques. 
  • Implement synthetic monitoring for proactive issue detection. 
  • Leverage AI-driven insights to predict and prevent issues before they impact users. Automation 
  • Automate monitoring and alerting using monitoring reporting tools AI capabilities. 
  • Integrate Dynatrace with DevOps tools (Jenkins, Kubernetes, Ansible, etc.). 

Compliance and Best Practice 

  • Use logs, traces, and metrics to provide end-to-end observability. 
  • Monitor security vulnerabilities using Application Security. generic 
  • Ensure compliance with organisational and industry standards. 
  • Staying up to date with Governance and guidance best practices. 
  • Any ad hoc tasks. 

Collaboration & Reporting 

  • Work with developers, operations, and security teams to resolve incidents. 
  • Generate reports and insights for management and stakeholders. 
  • Complete training and development to integrate effectively in all Teams. 
  • Collaborate with cross-functional teams to identify areas for improvement and optimize monitoring processes. 
  • Present findings and recommendations to Senior management and other Stakeholders. Present reports weekly, monthly, quarterly, bi-annual, and yearly. Present key findings, trend analysis, and cost analysis to strategize what's best for business

Living our spirit: 

  • Technical Aptitude: Comfortable with computer systems and eagerness to learn new technologies, ability to research and implement solutions. 
  • Cybersecurity Interest: Interest in cybersecurity, particularly improving security scores and staying up to date with security best practices. 
  • Strong customer focus, problem-solving mindset, and the ability to work both independently and collaboratively. 
  • Curiosity and Resourcefulness: Ability to leverage LLMs (like ChatGPT) for research and troubleshooting.
Qualifications
  • A completed or studying towards a degree or Diploma in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical computer system discipline. 
  • A strong foundation in computer systems, software development, and IT principles. 
  • At least 2 years working experience in areas such as Application Performance Management (APM), application monitoring, infrastructure monitoring, network administration, system administration, performance engineering/testing, or Java/.NET Development/support/operations. 
  • Understanding of ITSM frameworks, such as ITIL. (optional) 
  • Familiarity with APM, infrastructure monitoring, and analytics tools in alignment with the selected tech stack, including but not limited to Dynatrace 
  • Experience with Docker, Kubernetes, or other containerisation and orchestration tools. 
  • Understanding of software engineering, software development lifecycle (SDLC) and Object-Oriented Programming (OOP).
  • Understanding of languages, such as C# as well as web programming languages such as JavaScript, other JavaScript frameworks. (Advantageous) 
  • A good understanding of distributed applications, web, and enterprise applications and database technologies (MS SQL) (important) 
  • Previous consulting experience and/or project management experience. (Advantageous) Rather use communication and stakeholder engagement and management across all product teams. 
  • Knowledge of cloud and infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes, OpenShift, etc, is highly recommended however Virtual and orchestration knowledge and VMware is highly advantageous.