Arabic-speaking Client Liaison Agent

3 days ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time R120 000 - R180 000 per year

Our client creates professional presentations and graphics from any format — even handwritten notes and scribbles — in English, German and other languages. Consistent, high quality and virtually error-free, and always in accordance with the client's brand guidelines.  Their professionals are committed to the highest levels of confidentiality, working in shifts, 24/7, to ensure delivery on time, every time. They handle peak demands, the entire production or anything in between, so their clients most valuable professionals can focus on what they do best.

Main Goals & Objectives

  • Provide client communication as well as communication to production team
  • Confirm jobs as per defined by the company's process
  • Adhering to all stipulated production and communications processes
  • Complete administrative documents, supplementary to the jobs
  • Ensure highest level of quality production output by adhering to client SLA requirements and own internal quality criteria as part of the production process and as part of the defined KPI's
Technical Competencies
  • Microsoft Office Proficiency
  • Proven experience in a customer service role
  • Industry related knowledge, specifically analytical
  • Graphical experience and knowledge advantageous
  • Passed Matric | Grade 12 or equivalent
  • Arabic speakinng: C1 - Mother Tongue
  • Demonstrated ability to meet KPI's as per agreement with Line Managers
  • Excellent communication skills
  • Proficiency in use of company specific software
Personal Competencies
  • Strong interpersonal | communication skills
  • Proven negotiation skills
  • Strong administrative skills
  • Strong dedication, self-motivation, self-drive and self-discipline
  • Results orientated, and deadline driven
  • Excellent time management skills
  • Attention to detail
  • Analytical as well as graphical approach to document production
  • Consistent high level of communication
  • Ability to handover jobs without loss of information
  • A proactive approach for continual personal development and improvement

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