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1 week ago

Cape Town Western Cape South Africa Blue Pearl PTY Full time R250 000 - R450 000 per year

We are looking for a skilled L2 Support Agent/Supervisory with expertise in IFS (Integrated Financial System) to join our client. As an L2 Support Agent/Supervisory IFS, you will be responsible for providing second -level technical support to end -users, supervising the L1 support team, and ensuring smooth operations of IFS applications and systems. RESPONSIBILITIES: • DR readiness review and test (document TRP, perform DR failover) • Service Catalogue Maintenance (e.g. Remedy SC) • Password changes (System accounts) • Foundation data audit (repair data misalignments) • complex user requests (e.g. low -code configuration) • Security patching, vulnerability remediation • Log and Implement Changes as per Release schedule / Urgent Incident Fixes • minor system configuration (e.g. dropdown list changes, system configuration) • Attend Major Incident Boilers (P1 and P2 incidents) • Log problem cases with OEM, ensure SLAs are met • Test and deploy application patches/fixes • Implement workarounds where OEM fixes are pending • System maintenance (e.g. DB indexing,) • Remediate data errors (e.g. foundation data, transactional data) • OEM incident report • Incident reports • Environment management (e.g. QA snapshots) Requirements SKILL SET(IFS): • Extensive knowledge of IFS FSM modules, including PSO and Mobility. • Hands -on experience in configuration, UI design, and customization within IFS FSM applications. • Skilled in developing and optimizing SQL queries, Views, and Store procedures to enhance FSM functionality. • Experienced in integrating FSM with remedy. • Proficient in designing and customizing FSM mobile applications to meet specific business needs. • Capable of providing technical support and troubleshooting for FSM -related issues. • Familiarity with IFS hosted solutions and their implementation.

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