Regional Service Manager

1 week ago

Durban, KwaZulu-Natal, South Africa Sanitech a division of WACO Africa Full time R80 000 - R120 000 per year

We are seeking a
Regional Hygiene Service Manager

The successful candidate will be responsible for the entire Service process and planning for a smooth and most cost-effective running of the department.

What We're Looking For

  • Grade 12 (Matric)
  • Certificate/Diploma in business related studies
  • 3 + years related operations service manager experience
  • Computer Literacy
  • Good interpersonal skills
  • Ability to work under pressure
  • Good oral and Written Communication Skills
  • Good Organisational Skills

Knowledge of cleaning, hygiene and Pest Control Industry will be an advantage

  • Strong problem-solving and decision-making abilities.
  • Excellent customer service skills.
  • Own reliable vehicle & valid driver's licence

Key Responsibilities:

  • Responsible for planning of service and installations.
  • Rescheduling of work not done on a daily basis.
  • Responsible for training of all staff and installation team
  • Manage clocking times and overtime on a daily basis.
  • Checking all service request is completed within 48 hours.
  • Sales support with regards to operations IE: installations/upgrades/withdrawals – contract client and sales rep with any feedback on installation dates.
  • Ensure all policies and procedure are followed as per the operations Policy and Procedure manuals.
  • Assist Operation Manager with Branch Health and Safety.
  • Daily handling of all service related issues.
  • Meeting all month-end deadlines
  • De-briefing of service staff on daily basis.
  • Conducting tool-box talks with Operation Manager.
  • Client visits on a daily basis.
  • Conducting QA calls
  • Inspection of all installation as well as sign off all installations.

Key Competencies:

  • Conduct a minimum of 10 Quality Assurance calls per week.
  • Keep turnaround time on installation and service requests to a maximum of 48 hours from receipt of stock
  • Strict adherence to all month-end deadlines.
  • Improve efficiency in order to keep service costs to a minimum.
  • Sign off all installations

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