Key Account Manager

1 week ago

Durban, KwaZulu-Natal, South Africa Salesworx Full time R25 000 - R35 000
Our Client is a South African fintech company, pioneering the future of payments.  They are a passionate and collaborative team of developers, engineers, visionaries, techies, geeks and nerds They build products that make payments personal and rewarding fur customers and merchants alike.
Our Clients are looking for experienced Key Account Manager or Merchant Growth Manager with demonstrated sales, customer success and marketing experience at an intermediate level.  Previous experience in the hospitality/retail, Fintech and corporate space will be advantageous.

The Merchant Growth Manager is responsible for driving revenue, account growth and product adoption across a defined portfolio of active client merchants.
You don't manage clients - you grow them. You step in once the Merchant Acquisition Specialist has secured a merchant, and your role is to activate, educate and expand that relationship through the lens of our client's proprietary product stack.​
1. Post-Onboarding Activation
  • Take full ownership of new merchants post-onboarding from the Merchant Acquisition Specialist.
  • Ensure that QR placements, the acquiring channel(s), e.g. POS, PED, eCommerce, are setup, and collateral, whether in-person or online, are live and functioning.
  • Define activation objectives with the merchant and deploy the relevant tools (e.g., vouchers, consumer incentives, capital pre qualification).
  • Where applicable, migrate merchants from the free Basic plan to the paid Engagement Plan, with full access to loyalty and insight tools.
2. Merchant Revenue Growth
  • Identify up sell and cross-sell opportunities across the company's product stack, with a focus on acquiring new customers, repeat usage, and customer value.
  • Tailor strategies based on merchant vertical, performance, and seasonality (e.g., campaigns, bundles, incentives, or paid plan migration).
  • Proactively engage merchants who are dormant, under performing, or eligible for growth - reactivation is your responsibility.
3. Strategic Account Management
  • Build deep relationships with store owners, managers, and operational staff to understand real-world needs and execute activation plans effectively.
  • Conduct quarterly business reviews (QBRs) for top merchants, with data-driven insights, performance trends, and proposed growth plans.
  • Be the single point of commercial escalation and accountability for your portfolio.
4. Cross-Functional Collaboration
  • Partner with Regional Growth Activators to align merchant campaigns with in-store activations and regional events.
  • Work with Operations and Product teams to resolve onboarding issues, merchant training gaps, or feature requests.
  • Provide merchant feedback to the Head of Merchant Growth for continuous product and messaging improvement.
5. QuickSights & Zoho Discipline
  • Track and report merchant growth activity and product uptake weekly.
  • Maintain updated merchant notes and next steps in QuickSights and Zoho.
  • Forecast monthly growth targets by account and flag any churn risks for intervention.
This company is a remote working organisation however, on occasion, employees might be required to get together at a chosen location.

Preference will be given to candidates residing in Durban North Coast based (Umhlanga, Ballito, La Lucia etc).

Requirements
  • Solid experience in sales, customer success and marketing
  • Fintech experience preferred
  • Strong business acumen and experience with payment products
  • Ability to interact with merchants and knowledge of the retail/hospitality industry
  • Familiar with local retail/business offerings
  • Ability to work remotely
  • Ability to drive active participation and activity completion in an online environment.
  • Commercially strategic - always thinking of growth
  • Trusted advisor mindset to merchants
  • Accountable and performance driven
  • Comfortable working across marketing, product and ops
  • Proactive and responsive
  • Fluent in reporting tools and CRM tracking tools (Zoho, Campaign Manager, QuickSights.)
  • The candidate must reside on the Durban North Coast (Umhlanga, Ballito, La Lucia etc)
Benefits
  • Salary:R25 000 – R35 000 per month (dependent on candidate's level of experience).
  • An annual increase (after completing a full 12).
  • 17 days leave – accumulating at the normal South African rate.
  • Group Life cover
  • Discovery Vitality
  • Study assistance (we financially aid studies) 100% of courses under 6 months or 50% of courses over 6 months. All courses must lead to a certification.
  • Crèche & pre-school allowance (R800 per child under the age of 4 and R400 per child under the age of 6).
  • Quarterly socials
  • Telephone allowance
  • Travel reimbursement
#LI-KT1

  • Key Account Manager

    1 week ago

    Durban, KwaZulu-Natal, South Africa Ntice Sourcing Solutions Full time R900 000 - R1 200 000 per year

    Job DescriptionA leading national wholesale distributor is seeking a dynamic, experienced Key Account Manager to manage and grow major national retail customers. This is a high-impact role for someone who thrives in a fast-paced FMCG environment, loves building strong customer relationships, and is passionate about sales growth, strategy execution, and...

  • Key Account Manager

    3 days ago

    Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year

    Key Account ManagerQualificationsSales and Marketing diploma/degree (ideal)At least 3 years experience in a Sales Management role (ideally in the Bedding Manufacturing/Similar Industry)Experience with multiple systems (Syspro, etc.)Full understanding of product development and production costs, including waste, downtime, scrap, and...

  • AS Key Account Manager

    1 week ago

    Durban, KwaZulu-Natal, South Africa Execustaff Full time R250 000 - R500 000 per year

    We are seeking an AS Key Account Manager in the Durban area. Job SummaryTo achieve maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company's products and/or related servicesKey Duties & ResponsibilitiesStrategyDevelop and implement strategy in line with company...

  • Technical Key Accounts Manager

    3 days ago

    Durban, KwaZulu-Natal, South Africa Hire Resolve Full time R1 000 000 - R3 000 000 per year

    Hire Resolve's Client is currently seeking a highly skilled and motivated individual to join their team as a Technical Key Accounts Manager in Durban, specializing in the building environment. In this role, you will be responsible for managing key client accounts in the industrial sector. You will work closely with clients to understand their technical...

  • AS Key Account Manager

    1 week ago

    Durban, KwaZulu-Natal, South Africa ExecutivePlacements Full time R100 000 - R200 000 per year

    Recruiter:Execustaff Recruiting ServicesJob Ref:JHB000090/JVDWDate posted:Monday, November 24, 2025Location:Durban, South AfricaSalary:R-NegotiableSUMMARY:We are seeking an AS Key Account Manager in the Durban area.POSITION INFO:Job SummaryTo achieve maximum sales profitability, growth and account penetration within an assigned territory and/or market...

  • Passenger Vehicle Key Account Manager Durban

    6 days ago

    Durban, KwaZulu-Natal, South Africa Jobs4All Full time R500 - R1 200 per year

    Passenger Vehicle Key Account ManagerDurban Role PurposeThe Key Account Manager is responsible for developing and maintaining strategic relationships with major clients in the passenger vehicle (particularly bakkie and shuttlebus / kombi) sector. This role drives sales growth, enhances customer satisfaction and loyalty, and leverages internal and external...

  • Technical Key Accounts Manager

    3 days ago

    Durban, KwaZulu-Natal, South Africa Hire Resolve Full time R1 000 000 - R3 000 000 per year

    Hire Resolve is a leading recruitment agency specializing in placing qualified professionals in various industries. We are currently seeking a Technical Key Accounts Manager to join our Client in Durban. You will be responsible for providing technical services to various Facilities Management contracts and projects. Responsible to run, manage, operate, and...

  • Sales Executive/Key Accounts Experience

    1 week ago

    Durban, KwaZulu-Natal, South Africa 1Track Full time R240 000 - R720 000 per year

    We are seeking a sales executive with key accounts experience to join our team at 1 Track.You will be responsible for sourcing and signing up new clients and bringing in new contracts.Do you have between 3-5 years corporate sales experience?Do you have knowledge about the security industry?Do you have a valid driver's license and own transport?Are you...

  • Account Manager

    5 days ago

    Durban, KwaZulu-Natal, South Africa ElectroMechanica Full time R40 000 - R60 000 per year

    Role SummaryThe Account Manager manages relationships with assigned customers, ensuring service quality, responsiveness, and consistent sales support. This role is focused on retaining key accounts within the region and increasing wallet share through a deep understanding of customer needs, proactive engagement, and a solutions-driven approach. By acting as...

  • Account Manager

    3 days ago

    Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full time R900 000 - R1 200 000 per year

    Account ManagerMinimum Requirements:Matric (Grade 12)Bachelors Degree or similar.3 years account or general administration experience preferably in a FMCG environment.5+ years supply chain experience.Responsibilities:Set Customer StrategySet strategy for the designated area of responsibility based on company and customer objectives.Obtain sign-off across the...