Senior Business Analyst

3 days ago

Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full time R380 000 - R600 000 per year


Minimum requirements:

  • Degree in Information Technology / Information Systems/ Supply Chain & IT
  • Minimum of 5 years experience within a Business Analyst Role Specifically working with SAP (Configuration experience is essential)
  • Demonstrated success in managing projects relating to superior performance and continuous improvement
  • Valid Code EB drivers' license
  • SAP Experience is essential (WM, LE, Modules specifically, and other beneficial Supply Chain related Modules)
  • Experience with managing and integrating warehousing and supply chain with new technologies such as Voice, Handheld Scanners, RF units, Handling units

Responsibilities: 

  • SAP End-User Support
  • Assist end users to resolve SAP WM related issues across the Business. Resolve calls logged on service management system within agreed SLA.
  • Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues related to the WM module and related integration with other internal and external systems.
  • Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new System functionality.
  • Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team.
  • Conduct user assessments with the business users following training or as required
  • Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs.
  • Work in conjunction with the learning department to roll out ongoing end user training as required.
  • System Opportunity Identification
  • Support the Application Manager and the Business in identifying IT application solutions to address key Business requirements within MM/WM.
  • Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager
  • SAP User Profile Maintenance
  • Communicate with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
  • Authorise user access for new and existing users via the User Authorisation Request (UAR) workflow. Assist with resolving user profile audit queries.
  • System Auditing
  • Conduct regular system compliance audits for the WM module.
  • Report on system non-compliance by users to the Applications Manager.
  • Identify and highlight business risk to the Applications Manager as a result of non-compliance. Recommend compensating controls to the Applications Manager.
  • Reporting
  • Develop appropriate reports for the SAP WM module as requested by the Business. Maintain and proactively enhance reports.
  • Run reports in the system as required by the Business
  • Technical Expertise
  • Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.
  • Develop specialist knowledge of the SAP WM module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.

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