Current jobs related to Service Desk Application Support Analyst - Cape Town, Western Cape - MRI Software

  • Application Services Desk Manager

    1 week ago

    Cape Town, Western Cape, South Africa iLaunch Full time R90 000 - R120 000 per year

    Ensuring team productivity and performance in line with agreed standardsEnsuring service delivery to relevant departmentsLeading 1st line service desk employees to ensure optimal service deliveryEnsuring 2nd line Service Desk employees are performing in line with agreed standardsDegree or Diploma in Information Technology or relatedMinimum 3 Years experience...

  • Dutch 1st Line Service Desk Analyst

    5 days ago

    Cape Town, Western Cape, South Africa Surgo PTY Full time R22 000 - R28 000 per year

    Job Description: Main Responsibilities: Dutch 1st Line Service Desk AnalystBased in Cape Town, this a a Dutch Technical position Fully understand the service our client has been engaged to deliver in line with ITIL Framework. Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business...

  • Service Desk Team Leader

    3 days ago

    Cape Town, Western Cape, South Africa Kocho Full time R400 000 - R800 000 per year

    About KochoKocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.Our head office is in the heart of London's West End and provides a comfortable working environment with...

  • Dutch 2nd Line Service Desk Analyst

    5 days ago

    Cape Town, Western Cape, South Africa Surgo PTY Full time R264 000 - R336 000 per year

    Job Description: Dutch 2nd Line Service Desk AnalystThis is a Hybrid Opportunity, based in Century City, Cape Town.In this role, you would be responsible for handling escalated technical issues, troubleshooting complex problems, providing remote assistance to end-users, documenting solutions and procedures, and collaborating with other teams or...

  • Service Desk Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Techify Inc Full time R104 000 - R156 000 per year

    Company OverviewTechify Inc. is a managed IT services firm dedicated to providing exceptional IT support that saves clients time and reduces risk. We pride ourselves on our rapid response times and comprehensive data protection, serving professional services companies and non-profit organizations across the Greater Toronto Area.SummaryDo you love helping...

  • Service Desk Agent

    1 week ago

    Cape Town, Western Cape, South Africa NTT Data Full time R250 000 - R500 000 per year

    Job Summary:The Service Desk Agent serves as the first point of contact for end users across multiple regions, providing technical support for hardware, software, and network-related issues. This role ensures timely resolution of incidents and service requests while maintaining high levels of customer satisfaction and adhering to service level agreements...

  • Service Desk Advisor: External Support

    1 week ago

    Cape Town, Western Cape, South Africa Collinson Full time R300 000 - R500 000 per year

    Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of...

  • Service Desk Technician

    1 week ago

    Cape Town, Western Cape, South Africa Cape Union Mart Full time R250 000 - R400 000 per year

    Our IT department currently seeks a reliable, flexible and responsible individual to field all calls to our IT Service Desk. The successful candidate will be a quick and logical thinker who is able to converse eloquently and professionally. A strong interest in Information Technology is critical.Responsibilities:Field and Prioritize Calls: Receive, log, and...

  • Service Desk Technician

    3 days ago

    Cape Town, Western Cape, South Africa Nambiti Technologies Full time R40 000 - R60 000 per year

    We are recruiting for a Service Desk Technician role.Wea are sourcing for a Service Desk Technician role. Service Desk Technician – Role SpecificationKey ResponsibilitiesFirst and second-Level IT SupportProvide prompt assistance to users, troubleshooting and resolving technical challenges.Respond to queries via ticketing systems, email, or remote tools...

  • Senior Service Desk Engineer

    1 day ago

    Cape Town, Western Cape, South Africa Parvana Full time R1 200 000 - R2 400 000 per year

    About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture and performance.What you will be doing:Provide essential 1st, 2nd and 3rd level support for...

Service Desk Application Support Analyst

2 weeks ago

Cape Town, Western Cape, South Africa MRI Software Full time R250 000 - R400 000 per year

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town office.
Please note that this position will be supporting the UK region and therefore, working UK hours.
Position Overview
In this position, you will be the primary point of contact for a broad variety of customers, assisting with a wide range of application related questions and technical issues.

Amazing growth takes amazing employees. Are you up to the challenge?

MRI Software will rely on you to listen to and empathise with our clients and use your troubleshooting skills, technical know-how and creativity to meet their needs and deliver a consistent, professional experience.

Responsibilities

  • You will be joining a growing and dynamic company who designs and builds software for social housing for the wider public and commercial sectors.
  • Gaining an excellent level of knowledge of our product set, you will be responsible for technical and process support of software solutions that we develop in-house.
  • First point of contact for customer issues via portal, email and telephone
  • Triage and resolve support tickets to KPI targets.
  • You will support your peers, sharing knowledge to ensure that the team can do their job to the best of their ability.
  • Assist in building and maintaining a knowledge base.

Requirements

  • Customer focus and a passion for support, customer service is at the heart of what we do.
  • Creative and curious trouble-shooter.
  • Strong organization and time management skills.
  • Professional communication skills with the ability to confidently articulate technical concepts with an excellent telephone manner.
  • Ability to identify and highlight service improvements.
  • Excellent computer skills.
  • The roles incorporate a working knowledge of Housing software. Previous knowledge in this area is preferred but is not essential. Full product training will be provided in addition to an MRI induction.

We're obsessed with making this the best job you've ever had
We want our teams to love working here, so we've created some incredible perks for you to enjoy:

  • We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
  • Have confidence in your health with our offered Medical Aid Scheme.
  • Invest in our competitive Personal Pension plan and help set you up for your future.
  • Big on family? So are we Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
  • Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
  • Further your professional development with our Tuition Reimbursement Schemes
  • Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to
strive to amaze
as a global industry leader in Social Housing software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply — we'd love to hear from you
As a global company, we believe diversity brings benefits for our people, customers, and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military, and veteran status.
Diversity, Equality, and Inclusion are values that are critical to our success; come and see for yourself.