Customer Service Advisor C1 Language Proficiency

1 week ago

Cape Town, Western Cape, South Africa Teleperformance Full time R120 000 - R240 000 per year


Overview

As a Customer Service Advisor, you'll be part of a dynamic team that delivers real-time, digital-first support across multiple channels and languages. You'll use cutting-edge tools and platforms to resolve customer issues quickly and empathetically, stepping in during complex or high-value moments to build trust and loyalty.



Qualifications

What We're Looking For

We're seeking candidates who are:

  • Customer-obsessed: You genuinely care about delivering great experiences and solving problems.
  • Digitally savvy: Comfortable using AI tools, chat platforms, and data-led systems.
  • Empathetic communicators: Able to connect with customers in a human, respectful, and personalised way.
  • Proactive problem-solvers: You take initiative and ownership to resolve issues quickly and effectively.
  • Adaptable and agile: Thrive in a fast-paced, ever-evolving environment.
  • Collaborative: Work well with others and contribute to a culture of continuous improvement.
  • Matric or Equivelant
  • minimum 6 months BPO


Responsibilities

  • Deliver exceptional customer care via voice, chat, and digital channels, ensuring every interaction reflects our brand values.
  • Use AI-powered tools and data insights to proactively resolve issues, often before the customer is even aware.
  • Handle complex queries with empathy and accountability, especially during moments that matter.
  • Support personalised care models based on customer segmentation, sentiment, and lifetime value.
  • Collaborate with internal teams and innovation labs to test and scale service improvements.
  • Champion our loyalty programme and self-serve platforms, guiding customers to quick and easy resolutions.
  • Maintain high standards of quality assurance, accuracy, and compliance across all interactions.
  • Adapt to seasonal volume and channel mix changes with agility and professionalism.

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