Receiving Supervisor

Job Description
Summary of Job – Receiving Supervisor

• Oversee all incoming goods and ensure accurate receiving processes are followed.
• Verify delivery documentation, quantities, and product quality against purchase orders.
• Supervise offloading, sorting, and placement of stock in designated areas.
• Ensure received goods are properly labeled and recorded in the inventory system.
• Coordinate with purchasing and warehouse teams to resolve discrepancies or damages.
• Plan and allocate tasks to receiving staff to maintain efficient workflow.
• Ensure FIFO principles are applied during receiving and storage.
• Maintain accurate receiving logs and assist with stock counts and reconciliations.
• Enforce safety and housekeeping standards in the receiving area.
• Communicate effectively with suppliers, transporters, and internal departments to ensure smooth receiving operations.
• Monitor equipment (forklifts, pallet jacks, etc.) to ensure safe and optimal use.
• Identify and implement process improvements for efficiency and accuracy in receiving operations.
• Support warehouse management in meeting productivity, accuracy, and compliance goals.

Qualifications & Experience

• Minimum 5 years' experience in a Supervisory role
• At least 3 years' Customer Service experience
• Strong analytical and forecasting abilities
• Proven ability to drive continuous improvement initiatives
• Proficient IT skills, particularly in Microsoft Excel
• Strong decision-making and problem-solving skills

Behavioural Skills

• Attention to Detail – Ensuring accurate movement and placement of goods, checking for damages, and reporting discrepancies.
• Safety Awareness – Following all health and safety regulations, and taking precautions to avoid accidents or stock damage.
• Reliability & Punctuality – Consistent job performance and meeting all deadlines for receiving and dispatch.
• Teamwork & Collaboration – Working closely with warehouse staff, supervisors, and drivers to ensure smooth operations.
• Adaptability & Problem-Solving – Managing unexpected challenges such as equipment malfunctions or delivery delays, and adapting to workload or shift changes.

Technical Experience

• Operation and basic maintenance of warehouse equipment such as forklifts, pallet jacks, and conveyors
• Knowledge of barcode scanners, RF systems, and computerized receiving software
• Understanding of warehouse layout design, racking systems, and storage optimization
• Experience with inventory control systems and stock reconciliation processes
• Ability to identify, report, and assist in resolving mechanical or equipment faults
• Understanding of safety standards, risk assessments, and warehouse compliance
• Hands-on experience managing and coordinating offloading and receiving operations
• Knowledge of basic electrical and mechanical systems relevant to warehouse operations
• Use of Computerized Maintenance Management Systems (CMMS) for tracking equipment performance
• Strong documentation and reporting skills related to receiving, inspections, and inventory accuracy
• Ability to implement preventative maintenance schedules for receiving area equipment
• Proficient in emergency response and troubleshooting operational breakdowns
• Collaboration with technical teams for repairs, installations, and system improvements

Key Performance Areas

• Accuracy of Receiving Operations – Ensure all incoming goods are received, inspected, and recorded accurately against purchase orders.
• Equipment Reliability and Uptime – Maintain receiving equipment in optimal condition to prevent downtime.
• Preventive Maintenance (PM) Compliance – Ensure all scheduled maintenance activities are completed on time.
• Health, Safety & Compliance – Enforce adherence to safety standards and PPE requirements.
• Inventory Accuracy – Maintain stock accuracy through proper labeling and storage.
• Supplier and Delivery Performance – Monitor and follow up with suppliers to ensure timely deliveries.
• Process Efficiency – Continuously improve receiving processes for productivity and turnaround time.
• Adherence to Policies & Procedures – Ensure compliance with all Distribution Centre SOPs and audit standards.
• Team Performance and Training – Supervise, train, and evaluate receiving staff.
• Housekeeping and Work Area Standards – Maintain a clean, organized, and safe receiving environment.

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