Specialist, Technical
1 week ago
Job Overview
Business Segment: Personal & Private Banking
Location: ZA, undefined, Johannesburg, 5 Simmonds Street
Job Type: Full-time
Job Ref ID: A-0001
Date Posted: 11/14/2025
Job Description
To provide Integration application support, working as part of a team to support the production and non-production areas within the IT environment. Focus on support for multiple integration applications in the Private Banking area.
To support the Group Infrastructure and Operations practice in driving flow and maintaining cadence of release within the larger organisation by ensuring teams apply the Agile values and principles. He/she also provides valuable information across the practice to efficiently use resources and execute standards whilst delivering on business outcomes.
Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Technology Operations / Infrastructure Production
Technology
8-10 years
Quality checks the incidents raised for Integration Level 2 Support. Provision of user support in order to achieve 100% service availability in line with it business needs.
Correctly diagnoses, resolves, documents and escalates system incidents through to resolution
Run Critsits sessions for major outages on behalf of Integration team.
Performs event management by monitoring dashboards and system environments. Monitoring of key systems to ensure proactive availability of applications to customers.
Checking of various log files to ensure continued processing, and proactive error handling.
Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
Trend analysis to identify hot spots (Daily , weekly , monthly, year on year)
Daily Incident and SLA reporting
As a subject matter expert (SME) mentor junior staff, recommend and implement fixes and patches as recommended by vendor.
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Challenging Ideas
Convincing People
Documenting Facts
Embracing Change
Generating Ideas
Interacting with People
Making Decisions
Meeting Timescales
Producing Output
Taking Action
Team Working
Technical Competencies:
IBM DataPower
API Connect Gateway
ACE Message Broker
IBM MQ
Business Process Improvement
Change Control and Management (IT)
IT Business Analysis/ Feature Analysis
IT Knowledge
IT Strategy & Planning
Stakeholder Management
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or
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