Retail Manager

6 days ago

Johannesburg, Gauteng, South Africa Pty Full time

About us:

From our humble beginnings in 1964 as a traditional furniture store in Windhoek, Namibia, Weylandts has grown into South Africa's leading furniture and homeware retailer with 9 stores nationwide. Chris Weylandts inherited his father's eye for extraordinary furniture and an appreciation for good living in its broadest sense. Under his leadership, the brand evolved into one that is synonymous with bold, confident aesthetics and timeless taste. At the heart of Weylandts' vision is a unique fusion of clean, contemporary design with the soul of natural material.

Role overview:

We are looking for a dynamic, customer-focused Retail Manager to lead one of our showrooms. This role is primarily focused on driving sales performance, elevating customer satisfaction, and motivating a high-performing sales team. While operational oversight remains important, the emphasis is leadership, coaching, and building a strong sales culture that consistently delivers exceptional customer experiences.

This position will be based in Fourways, Gauteng. 

Key Responsibilities:

Sales Leadership & Customer Experience

  • Drive a strong sales culture through daily coaching, clear targets, and performance conversations
  • Motivate the sales team to consistently deliver exceptional customer experience
  • Maintain a premium, customer-centric environment aligned to the Weylandts brand

People Leadership & Team Development  

  • Build and lead a high-energy, customer-focused team
  • Conduct regular coaching, on-the-floor training and development conversations
  • Create a performance-driven environment with clear expectations, accountability and feedback
  • Role-model positive leadership behaviours and foster a culture of collaboration and excellence
  • Manage staffing, succession planning, motivation, and retention

Financial Management

  • Drive store performance to meet and exceed sales and gross profit targets
  • Ensure disciplined discount management
  • Manage operating expenses in line with budgets

Brand, Standards & Visual Execution

  • Uphold exceptional Visual Merchandising standards and overall brand aesthetic
  • Maintain showroom cleanliness and presentation
  • Ensure consistent execution of in-store experience standards (including music, staff dress code, and customer interaction)

Operational Oversight

  • Oversee the effective execution of sales, POS, stock management, VM, and back-of-house processes
  • Ensure compliance with company policies and internal terms and conditions
  • Support effective stock control through leadership oversight, not hands-on involvement

 What you bring:

  • Grade 12/ Matric
  • Relevant tertiary qualification (Diploma or degree)
  • Minimum 5 years of work experience, with at least 3 years in senior management role
  • Previous experience in a consumer-focused retail environment
  • Strong track record of achieving and exceeding sales targets
  • Excellent financial acumen - analyzing and interpreting sales figures, understanding financial indicators and budget management
  • Proficient in working with different systems and technology, including POS and stock management systems
  • Available to work retail hours, including weekends and public holidays
  • Valid driver's license and own vehicle essential

 Competencies and behaviours for success:

  • High-energy, self-driven leader passionate about sales and customer experience
  • Strong communication and coach with the ability to align team to business objectives
  • Committed to delivering a consistent, premium customer experience
  • Collaborative mindset and works effectively with EXCO and senior management
  • Focused on maintaining brand standards while driving high performance

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