Retail Manager

Main Purpose:

Strategically manage and grow a safe and profitable retail operation, integrate the acquisitions of retail business and maximizing revenues and profits. Evaluation, development, execution and administration of new projects.

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities:

• Achieve and exceed stated objectives (EBITDA, OPEX, CAPEX) for Retail business. Ensure best results by coaching and supporting staff with structured development of retail networks through growth and/or optimization. Consistently benchmark and positively challenge the organization to maximize results and opportunities. Ensure customers are delighted by interaction with Puma retail services.
• Achieve and ensure HSE culture is exhibited and practiced in the running of retail operations and in accordance with Puma standards.
• Achieve and exceed all projects assigned as much as possible to reinforce and expend opportunities with partnership to more opportunities in the country. Ensure locations, layouts, offerings and operating platforms are world class in quality and optimized for the market. Comply with partnership requirement to open best locations in multiple geographical locations without limiting logistical needs for the future. Assist with the structure set up on all required levels.
• Deploy best practice and the tools identified with management for administration and delivery of Network Planning and Channel management needs. Align engineering and maintenance needs with consistent and complimentary policies, processes and tools.
• In collaboration with those responsible for Network Planning, pricing, sales & marketing in the region, define sales profile, targets, KPIs, campaign and drive the Organisation to deliver the company retail strategy in:
• Volume and margins (fuels, lubes, cards)
• Site profitability
• Fuel card sales contribution to sales
• Operation excellence
• Lead contract negotiations and contract management execution
• Global sales campaign and motivation programs
• Develop sales training framework (attitudes, skills and competencies)
• Manage relationships with internal and external support and grow staff capabilities
• Set up process for divesting and discarding the tail end company owned stations and real estate in assigned location.
• Lead process of network development to grow the retail network profitably as per set targets.

Requirements:
Experience:

• University degree in Business Administration, Engineering or related fields
• Minimum of 5 years' experience in senior management in similar positions or relevant field
• Significant retail experience in Downstream
• Proven record of good project management skills
• Solid downstream business knowledge

Skills:

• Sales and business development
• Business Analysis
• People management
• Leadership skills
• Project management
• Property management
• Legal procedures
• Negotiation
• Budgeting and planning
• Problem Solving and Decision making
• Environment, Health and Safety management
• Contractor Management
• Tender Procedures
• Standards and Legislation
• Quality Assurance
• Work planning and control
• Procurement policies and processes
• Communication, interpersonal and influencing skills

Competencies:

• Strong conceptual thinking with ability to see the bigger picture and seize well evaluated opportunities. Analytical and strategic thinking are key
• Leadership and communication competencies to build and share vision, motivate, coach, performance guidance, deliver through others, lead from the front.
• Strong analytical skulls which would provide consistent investment returns, risk management focus to minimize less controllable market exposure (i.e. price swings, cost of inventories, supply options, investment considerations).
• Ability to successfully manage people
• Decision making and problem-solving skills
• Planning and organization
• Ability to motivate the team
• Leadership and negotiation skills
• Can do approach and track record of making things happen

Key Relationships and Department Overview:

• Internal – Commercial areas, Operations, Finance, Customer Service
• External – Customer's, Vendors