Customer Success Manager

1 week ago

Cape Town, Western Cape, South Africa The Legends Agency Full time


Customer Success Manager | B2B SaaS

Location: Remote

Full-Time | Competitive Salary + Benefits

Make an Impact as a Customer Success Manager

Were looking for a Customer Success Manager (CSM) to take ownership of a large portfolio (~100 accounts) and ensure customers achieve their goals. If youre passionate about driving product adoption, maximizing customer success, and identifying commercial opportunities, this role is for you

What You'll Do:

  • Manage a Large Portfolio Oversee ~100 accounts, ensuring clients are successfully onboarded and engaged throughout their journey.
  • Champion Customer Success Be the main point of contact, proactively identifying client needs and driving value.
  • Boost Product Adoption & Engagement Develop strategies that maximize utilization, helping customers see measurable outcomes.
  • Drive Growth & Renewals Identify upsell opportunities, manage renewals, and expand accounts in a way that benefits both the customer and the business.
  • Collaborate Across Teams Work closely with product, sales, and implementation teams to tailor solutions based on customer feedback.
  • Lead Strategic Reviews Conduct quarterly business reviews (QBRs) to assess customer health, set objectives, and ensure long-term success.

What Were Looking For:

  • 4+ Years in B2B SaaS Customer Success Managing a large book of business with a focus on renewals and upsells.
  • Strong Commercial & Utilization Focus Proven ability to drive product adoption, expand accounts, and secure renewals.
  • Degree-Educated A relevant degree or strong academic background is essential.
  • Tech-Savvy Problem Solver Comfortable guiding clients through a complex SaaS platform.
  • Start-Up Mindset Experience in an early-stage or high-growth environment, thriving amidst change.
  • Ambitious & Collaborative Juggles multiple priorities, contributes to team goals, and helps build a world-class CS function.

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