Learning Systems Administrator

1 week ago

Cape Town, Western Cape, South Africa ooba Full time R250 000 - R450 000 per year
Job Description

To manage, maintain, and optimise the organisation's Learning Management System (LMS), ensuring a smooth, effective digital learning experience across all business units. The Learning Systems Administrator will support training delivery, learner engagement, compliance reporting, and training data analytics-enabling informed decision-making within the Learning & Development (L&D) function.

This role is a key enabler in developing organisational capability, improving time to competence, supporting digital learning transformation, and strengthening how we measure learning impact.

Responsibilities

1. LMS Management & Administration
  • Administer user accounts, permissions, and system roles
  • Upload, organise, and maintain all course and programme content
  • Monitor system performance, troubleshoot issues, and liaise with external LMS providers when required
  • Ensure system hygiene and enforce digital security protocols
  • Provide user support and resolve LMS-related queries
2. Learning Data Management & Reporting
  • Generate dashboards and reports on course completions, learner engagement, skills uptake, learner trends, performance and gaps
  • Prepare data for skills and compliance reporting
  • Support ROI tracking and performance analysis across training initiatives
3. System Optimisation & Integration
  • Implement new LMS features, plug-ins, and upgrades
  • Complete testing and reports for all systems enhancements and changes
  • Collaborate with IT, HR and training teams to streamline system integrations
  • Maintain documentation and SOPs for all system integrations
4. Learner & Trainer Support
  • Provide technical guidance and training to LMS users, including trainers and managers
  • Assist trainers in creating digital learning paths and virtual programmes
  • Design and maintain user guides, FAQs, and resources to enhance platform adoption and utilisation Resolve system-related queries and escalate complex issues
5. Compliance & Data Integrity
  • Maintain up-to-date, accurate training records in line with audit requirements
  • Support internal and external audit processes for training and development
  • Validate that all content and reporting aligns with regulatory and quality assurance standards
Qualifications

Certificate or Diploma in Information Systems, Educational Technology, HR Development, or a related field (minimum NQF Level 6)

Additional certification in LMS platforms (Moodle, Oracle, Cornerstone, etc.) advantageous

Required Experience
  • 3-5 years' experience in LMS administration or systems support within an L&D or HR environment
  • Demonstrable experience in managing and optimising learning systems
  • Background in compiling and reporting on training data analytics
Required Knowledge
  • Solid understanding of LMS platforms and SCORM-compliant e-learning content
  • Working knowledge of South African Skills Development legislation and SETA processes
  • Competent in Excel (intermediate to advanced), and Power BI (advantageous)
  • Familiarity with the digital learner journey and adult learning principles
Required Skills
  • LMS administration and user support
  • Data reporting and visualisation (Excel, Power BI)
  • Content uploading, course configuration, and system troubleshooting
  • Strong attention to detail, problem-solving, and effective communication
Essential Competencies

Technical Agility: Quickly learns and applies new system features and upgrades

Service Orientation: Delivers efficient, friendly support to end users

Data Insightfulness: Interprets training metrics and drive actionable insights

Process Reliability: Maintains system accuracy, compliance and best practice standards

Collaboration: Works seamlessly with HR, IT, L&D, and other key areas of the business

Success Metrics (Key Performance Indicators)

Area

KPI

LMS Operations

99% uptime, positive user experience, 24hr ticket resolution process

Data Accuracy and Fluency

100% accuracy in tracking and completions per learning cycle

Data administration

100% accuracy in capturing and compiling training stats

Learner engagement

Increase in course completions, feedback scores, logins

User enablement

100% of people trained on LMS usage; ease-of-use ratings

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