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NetSuite Managed Services Project Manager
2 weeks ago
About the role...
Are you passionate about building lasting client relationships while delivering exceptional projects? Do you thrive on being the trusted advisor who keeps clients engaged, supported, and confident in the value you deliver?
We're looking for a Managed Services Project Manager to join our award-winning NetSuite Partner, MacroFin. This role is all about relationship-driven project management, balancing delivery excellence with proactive client engagement and stakeholder alignment. You'll play a pivotal role in ensuring long-term client success, retention, and growth, while shaping how we deliver Managed Services as part of a rapidly expanding team.
From urgent client requests to strategic initiatives, you'll bring clarity and calm to complex situations, ensuring every interaction strengthens trust and partnership.
Day to day, you can expect to:
- Own the client relationship as the primary point of contact, building trust and understanding their business goals
- Drive stakeholder engagement by influencing and managing stakeholders at all levels, ensuring alignment and buy-in throughout the project lifecycle
- Deliver consistent value, anticipate future needs, and identify opportunities for upsell and cross-sell
- Promote Managed Services by supporting sales and renewal conversations, clearly articulating the benefits of ongoing strategic partnership
- Bring structure and clarity to fast-changing scopes while maintaining strong communication and confidence across all parties
- Collaborate for impact, working closely with consultants and technical teams to ensure seamless delivery and client satisfaction
- Monitor budgets, timelines, and proactively address risks and escalations.
- Lead initiatives that enhance team efficiency and elevate the client experience
About you...
You're not just a Project Manager, you're a relationship builder and stakeholder influencer. You'll be an organised, adaptable individual with a mind for bringing people along on the change journey. You'll be comfortable working autonomously – for us, it's all about trust. You will need:
- Proven client relationship management experience, with a track record of retaining and growing accounts
- Exceptional stakeholder management skills, able to lead conversations and influence decision-makers at all levels
- Strong communication and emotional intelligence to navigate complex dynamics and keep everyone aligned
- Ability to lead projects end-to-end, adapting processes to meet client needs while maintaining control of scope and timelines
- Experience identifying risks and implementing mitigation strategies
- Ideally has some experience with Salesforce / NetSuite
- Project management knowledge (Prince2 / PMP or equivalent)
About us...
MacroFin and 3RP are award-winning NetSuite Alliance Partners; coming together to push the boundaries and deliver world-class NetSuite implementation and consultancy. Now part of Cooper Parry, it is an exciting time to be part of this rocket ship.
We're redefining ERP implementation with a finance-led approach, delivering faster go-lives and exceptional client success. Our Managed Service team is growing fast, creating exciting opportunities for career progression and leadership development.
What do we look like now:
- 60+ team members, including 16 Senior Financial Consultants
- Delivered 400+ successful projects for some of the world's fastest growing and most recognisable brands
- Eight-time NetSuite Partner of the Year award-winners
What's in it for you?
Our people are the beating heart of our culture. We know that if you love working here, and you're given the trust and autonomy to work in a way that best suits you, you'll produce amazing results.
That's why we offer things like:
Fully remote role
Generous holiday entitlement
Funding for professional development
Collaborative, supportive team culture
Bonus scheme
Clear career progression as the department expands
Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we'll work with you to ensure you have everything you need to develop your skills and achieve your best.
Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.
A note for recruitment agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.
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