In-Market Delivery Lead

In-Market Delivery Lead - NOT FOR FIRST TIME JOB SEEKERS

Role Purpose:

The In-Market Delivery Lead will act as local SPOC to represent MPA in the market, drive MPA priorities in the local market to ensure MPA objectives are met. Act as on-site representative for MPA to manage new local market requests, escalations and managing the relationship at different levels in the market. This role covers aspects of technical project manager, Scrum Master, Technical Account Manager and Relationship manager. MPA is highly dependent on local markets activities to be executed on-time, to spec and meeting the required quality and security standards, in order to deliver oncommitted roadmap and key project commitments.

The In-Market Delivery Manager's key responsibility is to drive delivery and prioritisation of work in the local market, to support the successful delivery of MPA funded projects & deliverables, i.e. service configuration, network integration, application integration, integration testing, functional and non-functional market testing and acceptance, production release of new features, services and systems. The In-Market Delivery manager will support the ARTs and Project teams to co-ordinate the demands and dependencies required from the local markets, across the local market value-chain and different local functional departments, to ensure timely delivery.

The In-Market delivery manager will maintain a local market Jira board and align planning and execution following the MPA AGILe operating model, participating in PI planning and regular stand-up events, managing tickets assigned to local markets, assigning ownership and driving execution and delivery.

The In-Market Delivery Lead will support the on-site management and co-ordination for Key projects, i.e. system upgrades, hardware deployments, new platforms, including cloud deployed solutions.

The In-Market Delivery lead will be responsible for setup and co-ordinating of monthly market service delivery Steerco's, setting agenda's and preparing and circulating steerco decks, tracking critical actions, risks and escalations.

The In-Market Delivery lead's performance will be measured using several metrics, meeting key project delivery milestones, local market NPS, operational SLAs (availability, P1 and P2 incidents), AGILe performance metrics (PI Planning Confidence, Predictability, Yiled, etc)

Key accountabilities and decision ownership:
1. Impact on the business

• Weekly clarification for local resources of actions and dependencies for new service launches (functional, non-functional and operational). Tracking the Jira board.
• Weekly prioritisation with Delivery Squads to track and manage local market delivery activities for local resources.
• Weekly co-ordination of local market activities to support ART execution, i.e. User Acceptance Testing, Functional Clarifications, Technical Documentation Required.
• Support Operations Change Management with Release Planning and co-ordination – to facilitate delivery to production.
• Timely engagement of relevant local regulatory, compliance and security and business stakeholders. Reduced transfer delay and friction in the service delivery approach.
• Local market acceptance of deliverables meet functional, non-functional, security, operational and regulatory standards.
• Delivery and alignment of plans, work package effort estimates, resources and skills required from local markets are effectively articulated and managed.
• Market representation, support and guidance within Agile processes, operational support processes and change requests.
• Weekly escalation of Market based risks to Portfolio for Programme wide impact reduction.

2. Customers, supplier and third parties

• Strengthened Market communication plan (feedback loop, scheduled communications/reporting, issue escalation) with local Engineering, Commercial and Ops teams to identify local Market changes and enable Market support for Core Delivery Programmes
• Inform stakeholders of changes in local market dynamics, business strategy, competitive market

3. Leadership and teamwork

• Co-ordinate and regular governance meetings.
• Drive a 'service mentality' and 'collaboration approach' in relationships between central teams and markets.

4. Innovation and change

• Manage and track local market change requests, to ensure effective ownership and delivery within central teams.
• Identification and drive of local process, product or service improvements to maximise delivery capability.
• Identify synergies to reduce fragmentation and friction between centrally funded and local Market teams.
• Influence existing market standards, processes and procedures and facilitate the generation of ideas from the team members.

5. Communication

• Agree, develop and manage communications plan for key stakeholders to mitigate upstream risks and delays due to poor dependency management and resource availability.
• Escalation of issues and Risks to the delivery squads, scrum masters and Programme Managers to support the resolution of issues in a timely manner.

Core competencies, knowledge and experience:
Knowledge and experience

• Strong Demonstrable competence in Project management (Waterfall and Agile), stakeholder and vendor management.
• Subject matter knowledge of mobile payments Applications and HW covering deployment, configuration, test and release.
• Provision of broad technical and business knowledge and understanding of mobile telecommunications, mobile payments or other similar financial systems.
• Remote working experience Use of excellent communication and decision-making skills with sufficient understanding and ability to balance multiple conflicting interests.
• Excellent verbal and written communication skills. Ability to prepare and present materials (reports and presentations) to Market Exec level.

Must have qualifications and experience:
Essential

• Project Management Experience including international suppliers or markets – minimum 3 years.
• Project Management Qualification – PRINCE 2, APMP or equivalent.
• AGILe certification, SAFE preferred.
• Communication and relationship management experience to executive level (3 years).
• Excellent problem analysis and resolution skills to support work in reactive and proactive environments.
• Experience managing complex projects (3-5 years)
• Experience working and managing teams remotely (3 years)

Desirable

• Mobile Payment / Fintech Project Experience or Financial Services Experience (2 years)
• Service Delivery Qualification – ITIL
• AML Qualification – ICA Certificate in Anti Money Laundering Awareness
• Programme Management Qualification – MSP
• AGILE – experience Scrum Master or equivalent capacity
• AGILE – experience in the use of AGILE tools, i.e JIRA

12 Month Contract