Administrator: Service Advisor

3 days ago

Kimberley, Northern Cape, South Africa Motus Full time

SERVICE ADVISOR

Isuzu Kimberly

Isuzu Kimberly currently holds a vacancy for a Service Advisor reporting to the Service Manager.

This position will be suited to a person who can maintain high levels of service on an on-going basis, ability to provide excellent customer service.

  • To coordinate the workflow in the service department, between service advisors, foreman and customers.
  • Update service customer on all service bookings
  • Communicate with all Service Staff
  • Ensure workshop opening and closing daily and timeously
  • Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe
  • Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe
  • Ensure job cards are signed off by Technicians and Service Advisors
  • Assist and advise Technicians on quotes in a timeous manner
  • Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
  • Follow up on parts ordered to workshop
  • Ensure that the yard is locked at the end of business
  • Book in vehicles
  • Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
  • Ensure that all vehicles are test driven
  • Record and report comebacks
  • Ensure parts are ordered according to the parts ordering system
  • Ensure that the workshop area is kept clean at all times
  • Ensure that Technicians are properly attired as per Company standards
  • Ensure the promotion and adherence to safety standards
  • Ensure the proper tools are used for the required job
  • Sell accessories and additional work
  • Prepare quotations to be authorized
  • Follow-up on sales not made

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

  • A minimum of 3 years' Service Advisor experience is essential.
  • A Service Advisor certificate is essential
  • A minimum of Grade 12.
  • Clear Criminal Record
  • Motor industry experience will be an advantage
  • Must have excellent verbal communication skill
  • Computer literacy is essential

APPLICATION REQUIREMENTS:

  • Isuzu Kimberly is an Equal Opportunity Employer, and preference will be given to Employment Equity candidates.

  • Applications should be accompanied by an up to date CV indicating achievements, knowledge, skills and qualifications.

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