Office Support Services Specialist

Job Description

Hello Future Office Support Services Specialist

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it's the magic of our people and culture that sets us apart.

Now, is the time to imagine your next move with South Africa's number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

The role entails ensuring smooth and efficient running of office support services being delivered, providing comprehensive administrative support to a functional area/ department, and maintaining office supplies and equipment.

Ensuring that relevant processes are administered; maintained and supported to meet the requirements of the department and business; in line with the business deliverables of the team.

Supporting business by ensuring relevant processes are administered and meet business requirements.

Are you someone who can:

• Provide administrative support to the functional leadership teams and coordinate respective activities and actions.
• File documents and prepare required documents for/from formal governance forums and meetings.
• Assess current operational process and ways of work to identify bottlenecks, challenges, inefficiencies etc.
• Recommend and implement improved ways of work, taking into consideration the requirement to remain responsive to stakeholders' expectations.
• Constantly assess areas for improvement and process optimisation, levering efficiencies, and individual team members' strengths to drive service delivery.
• Provide feedback on process changes and the impact thereof on service delivery.
• Assess the team's capability, and structure a resource utilisation plan to position the team for success, making use of the individual contributions of each team member.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Deliver an exceptional and high-quality service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

You will be an ideal candidate if you have:

• Matric or equivalent; a diploma or certificate in Business Administration, Legal, Compliance, or a related field is advantageous.
• 2+ years of experience in an administrative, project coordination, or support role within client services, legal, compliance, or financial services environment.
• Demonstrated knowledge of regulatory frameworks, including AML, FATCA, CRS, and FICA, and hands-on experience supporting KYC processes is a strong advantage.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

04/12/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.