General Manager

1 week ago

Pretoria, Gauteng, South Africa ICTEngage Full time R250 000 - R500 000 per year

Job Overview:
The General Manager is responsible for overseeing and managing all aspects of the restaurant's operations to ensure a world-class dining experience for guests. This role requires a strong leader with experience in fine dining, who can drive sales, manage staff effectively, maintain operational excellence, and create a welcoming and professional environment for both guests and employees.

Key Responsibilities:

1. Operations Management

  • Oversee daily restaurant operations, ensuring smooth and efficient functioning across front-of-house and back-of-house.

  • Organize and supervise staff shifts, ensuring proper coverage and operational efficiency.

  • Monitor operations closely and initiate corrective actions as needed to maintain high standards.

  • Implement new ideas to improve productivity, service efficiency, and upselling opportunities.

2. Guest Experience & Service Excellence

  • Deliver superior guest services by maintaining a high standard of hospitality.

  • Ensure guest satisfaction through proactive engagement and service quality.

  • Develop strong relationships with regular customers to encourage repeat visits.

  • Respond efficiently to customer questions, feedback, and complaints, ensuring resolutions that uphold the restaurant's reputation.

3. Staff Management & Development

  • Hire, train, and evaluate staff performance to build a motivated and high-performing team.

  • Lead by example and delegate responsibilities effectively to ensure accountability.

  • Nurture a positive working environment that encourages teamwork, engagement, and professional growth.

4. Culinary & Menu Oversight

  • Ensure that the Executive Chef maintains food quality, adheres to food cost requirements, and manages inventory efficiently.

  • Monitor that new specials are introduced on a two-week rotation to maintain guest interest.

5. Financial & Cost Control

  • Control restaurant costs and minimize waste to optimize profitability.

  • Manage restaurant supplies and ensure suppliers provide quality products.

6. Marketing & Community Engagement

  • Post new developments, specials, and events on social media to engage customers.

  • Represent the restaurant at local food events and community activities to enhance visibility and reputation.

Qualifications & Skills:

  • Proven experience in a management role within a fine dining restaurant.

  • Strong leadership and team management skills.

  • Excellent interpersonal and communication abilities.

  • Ability to handle customer complaints professionally and diplomatically.

  • Strong financial acumen with experience controlling costs, inventory, and budgeting.

  • Knowledge of social media marketing and community engagement.

  • Highly organized with the ability to multitask and manage competing priorities.

Personal Attributes:

  • Passion for hospitality and delivering exceptional guest experiences.

  • Problem-solving and decision-making capabilities under pressure.

  • Professional, approachable, and enthusiastic personality.

  • Strong work ethic and commitment to excellence.

Performance Metrics:

  • Guest satisfaction scores and repeat customer rates.

  • Staff retention, engagement, and performance evaluations.

  • Achievement of sales targets and cost control objectives.

  • Positive representation and engagement in the local community.

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