Customer Data BI Analyst

About Mukuru

Mukuru is a purpose-driven FinTech company on a mission to make financial services accessible, affordable, and relevant across Africa. From international money transfers to digital wallets, loans, insurance, and beyond — we connect communities through technology and trust.

We're building a data-driven culture where insight powers innovation, and every decision brings us closer to financial inclusion for all.

The Opportunity

We're looking for a Customer Data BI Analyst — a storyteller who speaks the language of data and translates it into meaningful business insight.

In this role, you'll partner with teams across Customer Engagement, Marketing, Product, and Operations to uncover trends, optimize customer journeys, and identify opportunities for growth. You'll blend analytical thinking with curiosity, using data to shape how Mukuru understands and serves its customers.

This is a fantastic opportunity for someone who loves solving puzzles, thrives on collaboration, and wants their work to have a tangible impact on millions of lives across Africa.

What You'll Do
1. Turn Data into Insight

• Analyse customer behaviour across channels and products to uncover actionable insights that drive engagement, retention, and growth.

• Translate complex data into simple, compelling stories for stakeholders.

• Identify patterns, trends, and opportunities to improve the customer experience.

2. Partner Across Teams

• Collaborate with Marketing, Product, and Customer Engagement teams to design data-driven strategies and campaigns.

• Act as the bridge between technical data teams and business users — ensuring alignment, clarity, and shared understanding.

• Support strategic decision-making with accurate, timely, and relevant analysis.

3. Build & Automate Reporting

• Design, build, and maintain dashboards and reports in BI tools (e.g., Power BI, Tableau, or Qlik) that track customer performance metrics.

• Develop automated solutions for recurring insights and data visualizations.

• Ensure data integrity, accuracy, and consistency across all reports.

4. Lead with Data Quality & Governance

• Profile, validate, and clean data to ensure it meets high-quality standards.

• Partner with data engineers to improve data pipelines and architecture.

• Identify and resolve data anomalies, ensuring reliable insights.

5. Innovate & Grow

• Stay current with emerging analytics tools, techniques, and trends.

• Champion a culture of experimentation — applying methods such as A/B testing, segmentation, and predictive modelling to improve outcomes.

What You'll Bring

Essential:

• Tertiary qualification in a quantitative field (e.g., Data Science, Statistics, Economics, Engineering, Computer Science).

• 3+ years of experience as a Data Analyst, BI Analyst, or similar role.

• Advanced proficiency in SQL and Excel.

• Experience with BI tools such as Power BI, Tableau, or Qlik.

• Strong communication skills — able to translate data into business insights.

• Experience cleaning, manipulating, and combining large datasets.

Nice to Have:

• Experience in FinTech, Financial Services, or high-growth digital businesses.

• Familiarity with Python or R for data analysis.

• Understanding of customer analytics (segmentation, retention, churn, LTV).

• Knowledge of A/B testing and data modelling.

You'll Thrive Here If You Are:

• Curious, analytical, and passionate about uncovering "the why" behind the data.

• A clear communicator who can simplify complexity.

• Detail-oriented, organized, and comfortable juggling multiple priorities.

• A collaborator who enjoys working across teams and domains.

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS

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