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Human Capital Manager

2 weeks ago

Johannesburg, Gauteng, South Africa FirstRand Full time R1 200 000 - R2 400 000 per year

Job Description

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

We are looking for a dynamic Human Capital Manager to join our Commercial Human Capital team, in the sales pillar supporting Business & National Sales. This is a strategic role for someone who thrives in a fast-paced, highly engaged environment and is ready to challenge the status quo.

  • Demonstrate an understanding of the full HC value chain and the interrelationships between components, engaging with various stakeholders to enable an effective ecosystem of partners and delivery.
  • Interpret Human Capital policies and advise on appropriate actions across the entire HC value chain for decision making.
  • Ensure risk identification and management is incorporated into all HR initiatives to enable a solutions-based approach to HC activity across the organisation.
  • Manage team performance in achievement of business objectives.
  • Ensure implementation of the business transformation plan in managed team and creation of an inclusive culture for employees.
  • Develop, encourage and nurture collaborative relationships across area of specialisation.
  • Provide thought leadership and expertise.
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
  • Maintain up to date knowledge of local and global trends.
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
  • Manage specific projects as determined in the Human Capital planning process and participate in functional and cross-functional initiatives.
  • Draft and prepare periodic reports used to track Human Capital strategic goal accomplishments in line with budgetary requirements.
  • Guide and coach BHCBP's to ensure effective and consistent application of HC policy and procedures across the organisation, limiting risk and ensuring a people centric approach to HC people solutions.
  • Provide expert professional HC advice and coaching to BHCBPs across the organisation to develop skills and confidence in their dealings with people solutions.
  • Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
  • Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
  • Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
  • Implement, monitor, and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
  • Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
  • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
  • Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
  • Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy.
  • Monitor customer feedback reports and align processes to maximize efficiencies.
  • Develop a strategic and sustainable workforce plan to ensure that employees can deliver on the mission, vision, and objectives of the business.

You will be an ideal candidate if you:

  • Have a Bachelor of Commerce: Human Resources Management or an Honours in Human Resources Management
  • Have 2 to 3 years' experience at management level in the Human Capital environment
  • Strategic thinking with the ability to align HC intervention to business priorities
  • Strong understanding of sales and service channel (POP, CXC, Coverage) to inform HC solutions across the value chain
  • Proven experience in organisational design and structural transformation
  • Exposure to organisational behavioural development, particularly in driving culture initiatives
  • Strong influencing skills and stakeholder engagement capability
  • Solid industrial relations experience, including handling incapacity due to ill health
  • Deep knowledge of Human Capital practices and how they integrate to support business outcomes
  • Ability to use data to tell compelling stories and support decision-making
  • Courage to challenge legacy thinking and offer fresh, bold perspectives

You will have access to:

  • Opportunities to network and collaborate.
  • A challenging working environment
  • Opportunities to innovate.

We can be a match if you are:

  • Adaptable and curious
  • Analyse complex data sets
  • Solution driven.
  • Thrive in a collaborative environment.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

06/11/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.