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Remote Online Property Operations Assistant
3 weeks ago
Key Responsibilities
Manage and update property management systems (e.g., Mews, Breezeway, Airtable).
Coordinate routine and emergency maintenance with suppliers and internal teams.
Maintain accurate property records including inventory, utilities, and compliance documents.
Schedule cleaning, linen deliveries, and turnaround tasks.
Support guest check-in/check-out processes, including ID checks and pre-authorisations.
Monitor operational inboxes and escalate issues to relevant departments.
Track supplier invoices and assist with reconciliation and admin tasks.
Support onboarding of new properties (key safes, listings, systems setup).
Identify and follow up on recurring maintenance or guest issues.
Keep property listings, descriptions, and photos updated across all channels.
Essential Skills & Experience
1–2 years in an operational, administrative, hospitality, or property role.
Excellent communication skills and written English.
Tech-savvy: confident with tools like Mews, Breezeway, Airtable, Slack, or other PMS systems.
Strong attention to detail with problem-solving skills.
Ability to multitask and remain calm under pressure.
Self-motivated with strong time management in a remote environment.
A customer-first mindset with a passion for service excellence.
Desirable
Experience in serviced apartments, hotels, or hospitality operations.
Knowledge of property compliance requirements (FRA, EICR, etc.).
Experience working with remote teams.
Tech Requirements:
A reliableWindows PC or laptop(Mac/Chromebooks not accepted) – screenshot of "About this PC."
A stablefibre line connection(20 Mbps upload & download) – copy of latest invoice as proof
A headset
Apower backupin case of outages
Copy ofISP contract or invoice.
Screenshot of anOVH speed teston PC/laptop
Why Join Us?
Fully remote work with a UK-based property company.
Opportunity to grow in the hospitality and property operations sector.
Be part of a dynamic team supporting a fast-expanding serviced apartment portfolio.
If you're a proactive Property Operations Assistant looking for a remote role in UK property management, we'd love to hear from you.
This role not for you? Check out our full live jobs listing
Between 3 - 5 Years
