Customer care Manager

1 week ago

Cape Town, Western Cape, South Africa Spring Loans Full time R480 000 per year

We're looking for an energetic Customer Care Manager with experience in online lending or financial services in South Africa.

If you know how to create great customer experiences, lead people, and want to grow — this is your chance to become our Head of Customer Care within a year.

If your current company doesn't give you that kind of opportunity — join us, prove your value, and double your salary within 12 months.

You'll build and lead a motivated customer service team, shape communication standards, and work with the same modern tools and platforms used by international fintech leaders.

You'll also be mentored by a global Head of Customer Operations who supports several countries — giving you real exposure to world-class service practices.

What you'll do


• Lead and motivate your team to deliver fast, high-quality support.


• Optimise chats, WhatsApp, email, and call channels to improve response time and satisfaction.


• Create scripts, FAQs, and training materials to build a consistent customer experience.


• Support and coach your team, providing feedback and helping them grow.


• Track key performance metrics and ensure compliance with local regulations.

What you need


• 3+ years of experience in customer care or call centre management (preferably in fintech or lending).


• Strong leadership and people skills.


• Hands-on experience with digital communication tools and CRMs.


• A customer-first mindset with focus on efficiency and empathy.


• Clear communication, confidence, and excellent organisation skills.

Why join us


• Be part of a fast-growing international fintech company.


• Work directly with top management and global mentors.


• Real opportunity to grow into Head of Customer Care within one year.


• See your impact every day — in feedback, people, and performance.

This is your chance to become a Head of Customer Care within one year.

Salary: Up to R40,000/month

Start Date: 15th January

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