Customer Care Consultant

About us

We are a first-of-its-kind business that uses patented products backed by artificial intelligence, all specifically designed to help you buy right and sell smart.

We do this by developing novel approaches and products that solve difficult challenges. This requires a blend of tech, financial and auto thinking. We've already developed something globally unique (see our website), and we have a solid pipeline of other ideas. It's our nature to experiment and innovate, both in products and customer experience.

We are a consumer brand and aspire to provide our customers with an exceptional experience both when selling or buying in a rational, transparent and fair manner. We accept that not everyone is our customer and we must not provide our services to customers whose expectations are unrealistic.

Why us

If you work with us, you'll be working side-by-side with a professional and experienced business team who share a passion for excellence. We are a young, growing business and are ambitious - we've built businesses before. One thing we can guarantee is that we will keep you stimulated and growing. We're doing interesting new things and we would hope you contribute and bring your own insights and ideas.

Culture-wise we are looking for people with real self-discipline, integrity and sound judgment. We're always open to ideas and criticism and we argue concepts robustly, but not personally. We're hardworking; meticulous where it matters, pragmatic where it doesn't. We're a hands-on bunch, so if your preference is for a comfortable ivory tower, we're not for you. We are a growing business so change at every level is constant – if you want absolute structure and stability, we're not for you.

Our brand values are solid - we adopt a customer-friendly approach that is certainly something different in our industry. We are rational and are always fair in our judgement. We're willing to take pain to achieve outcomes that are balanced and fair.

Some of the perks

• Dynamic team environment
• Professional but cool culture
• Trendy, modern & comfortable office environment
• Always trying new stuff, so good learning opportunities
• Growing business and hence significant opportunity
• Business success-based Incentive structures

What we are looking for…

We are looking for a proactive, diligent individual to join our Acquisitions team as a Customer Care Consultant. This role includes, but is not limited to: following a workflow process; liaising with and converting leads into firm prospects over the phone, email, WhatsApp and SMS.

This role is a critical function within our Acquisitions department, so being target driven and able to work in a fast paced, high pressure environment is crucial to success in this role. You will be involved in various projects as and when needed, giving you an exciting opportunity to learn and expand your skills and abilities.

Required Duties

• Follow workflow procedures
• Liaise with customers telephonically and via email, WhatsApp and SMS
• Accurately filter acquisitions leads acquisitions to ensure tangible prospects
• Retain/convert existing and prospective customers
• Build relationships with customers so that they trust the brand
• Support to other areas of the department where required

General Expectations

• Provide an 11- star customer service experience (convenient, transparent, professional)
• Quickly assimilate new information and concepts
• Operate under pressure during peak periods
• Continuously assess and challenge the systems and processes to improve these
• Follow processes ensuring utmost cost/effort efficiency and professionalism
• Ability to work well within a team environment
• Clearly communicate with your customers to educate and guide throughout the process
• Make decisions in ambiguous situations; and
• Know when to ask for help

Minimum requirements

• 2 Years' prior experience in customer service role that included telephonic communications (Required)
• Valid Driver's license
• No criminal record
• Excellent communications skills (spoken & written)
• English and Afrikaans, spoken and written
• 3rd additional language advantageous
• Proficient in use of modern technology & systems
• Excellent customer service skills
• Ability to solve problems
• Ability to be empathetic with customers
• Ability to work in a team
• Target Driven Individual
• Knowledge abouts cars is not a must- but will be advantageous to the role

Character Traits

• Strong relationship building skills
• Excellent Multi- tasker
• Well organized, diligent, with high consistency and attention to detail
• Trustworthy & responsible
• Self-driven: able to work independently to get through work without requiring constant checking and supervision
• Resilience
• Target driven
• Objection-handling skills
• Professional disposition
• Organised