Fraud & Risk Specialist

Job Description

• Fraud detection and investigation
• Risk assessment and mitigation
• Regulatory compliance
• Analytical thinking
• Communication and reporting
• Collaboration and stakeholder management
• Attention to detail and discretion
• Technical proficiency (e.g., fraud detection tools, Excel, SQL, BI tools)

Responsibilities
Fraud Detection & Prevention

• Monitor customer transactions for suspicious betting patterns, chargebacks, and identity theft.
• Use fraud detection tools, data analytics, and manual investigation to identify irregular activity.
• Block or restrict accounts where fraudulent activity is suspected.
• Develop and refine fraud detection rules, alerts, and monitoring processes.

Risk Management

• Conduct ongoing risk assessments across sportsbook and casino operations.
• Recommend and implement controls to reduce fraud exposure and operational risks.
• Collaborate with IT, Compliance, and Operations teams to strengthen risk frameworks.
• Produce detailed risk reports with key fraud trends and mitigation strategies.

Investigations & Reporting

• Lead investigations into fraudulent cases, collating evidence for internal decision-making or law enforcement.
• Prepare reports for senior management and regulatory bodies (e.g., FSCA, NGB, FIC).
• Maintain accurate records of fraud cases, resolutions, and lessons learned.

Compliance & Regulation

• Ensure compliance with South African gambling regulations (NGB, provincial gambling boards, FIC Act, POCA, etc.).
• Support AML/CTF monitoring, including suspicious transaction reporting (STRs).
• Work with the Compliance team to align fraud strategies with licensing and legal requirements.

Stakeholder Engagement

• Provide fraud training and awareness to frontline teams.
• Work with payment providers, banks, and external partners to resolve fraud-related issues.
• Assist customer support in resolving disputes involving fraud-related complaints.

Performance Metrics

• Reduction in fraudulent transactions and financial losses.
• Timeliness and accuracy of fraud investigations.
• Compliance with regulatory and audit requirements.
• Effective collaboration with internal teams and external partners.
• Continuous improvement of fraud prevention strategies.
• Ability to handle sensitive information with discretion.

Qualifications

• Bachelor's degree in Risk Management, Finance, Forensics, or related field
• 3–5 years' experience in fraud detection, risk management, or compliance (preferably in gambling, financial services, or fintech).
• Knowledge of South African gambling regulations and AML/CTF legislation.
• Experience with fraud detection software, data analytics tools, or case management systems.

About Us
Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you're in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.

We're proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.

At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.

The opportunities here are endless. If you're driven, curious, agile and ready to level up, there's no limit to how far you can go with the Purple Team