SysOp Team Lead

6 days ago

Johannesburg, Gauteng, South Africa Pronel Personnel Full time R1 500 000 - R2 000 000 per year

We are seeking a highly skilled SysOps Team Lead to design, build and operate a modern Remote Monitoring and Management (RMM) platform that enables efficient, automated and secure IT operations. This is a strategic and hands-on leadership role responsible for driving automation, enhancing monitoring capabilities, optimizing toolsets, and leading a technical team to deliver high-quality service.

Key Responsibilities Automation & Tooling

  • Design and implement automation workflows using PowerShell, Python, Ansible or RMM platforms.

  • Create and maintain Python scripts to streamline operational tasks.

  • Optimize and manage toolsets such as N-able, Acronis, Intune, Microsoft MDE, BitDefender, Qualys, Meraki.

  • Ensure automation and process optimization form the core of service delivery.

Monitoring & Patching

  • Drive proactive monitoring and implement self-healing systems.

  • Configure and manage AutoPilot deployments and patching processes.

  • Use analytics and reporting to identify trends and improvement opportunities.

Reporting & Insights

  • Build dashboards and reports using Power BI and internal tools.

  • Present insights, performance trends, risks and improvements to management.

Team Leadership

  • Lead, mentor and develop the SysOps team to meet performance and SLA targets.

  • Conduct regular team meetings, 1:1 sessions and support professional growth.

  • Provide escalation support for SysOps-related issues.

  • Promote a culture of innovation, accountability and continuous improvement.

  • Ensure adherence to ITIL service management principles.

Collaboration & Strategic Initiatives

  • Work with other support teams to understand technology requirements.

  • Manage SysOps-related initiatives and ensure timely, on-budget delivery.

  • Encourage documentation and knowledge sharing.

  • Stay current with industry trends and recommend improvements.

Skills & Competencies

  • Strong passion for automation and problem-solving.

  • Advanced scripting in Python and PowerShell.

  • Proficiency with Power BI reporting and data visualisation.

  • Excellent communication, organisational and leadership skills.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Strong technical proficiency across monitoring, toolsets and IT support systems.

Experience

  • Proven experience designing automation workflows.

  • Hands-on scripting for automation (Python, PowerShell).

  • Experience managing and optimizing RMM toolsets.

  • Strong background in monitoring, alerting and self-healing systems.

  • Experience leading technical teams.

  • Skilled in patching, AutoPilot deployments and hybrid environment management.

  • Practical understanding of ITIL principles.

  • Experience working in a Managed Services (MSP) environment is advantageous.

Qualifications

Required:

  • Microsoft Certified: Azure Administrator Associate (AZ-104)

  • Microsoft Certified: Endpoint Administrator (MD-102)

  • Power BI Data Analyst Associate

  • PowerShell Scripting Certification (Microsoft/Pluralsight endorsed)

  • Cloud Certification: CompTIA Cloud+ OR Azure/AWS Architecture

Advantageous:

  • Bachelor's degree in IT or related field

  • ITIL V4 Foundation

  • Microsoft SC-200 / Security+

  • Ansible Automation certifications

  • Microsoft SC-300

  • N-Able Advanced Reporting & Automation

To apply please send CV's to

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