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Service Advisor
2 weeks ago
We are thrilled to announce a new opening for a highly skilled Service Advisor for our Gezina, Pretoria branch, to join our team
About the Position
We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service. The Company encourages all designated groups to apply.
Technical knowledge of Tools and Machinery would be an advantage.
- Wide range of Power Tools, Welding Machines, compressors.
- Small Machinery i.e. Petrol and Diesel Engines, Generators
Job requirements:
- Consult with Repairs Technicians regarding necessary repairs and possible alternatives
- Use knowledge of products and services to provide information about available parts and service options
- Answer questions about service outcomes, schedule and book appointments
- Provide customers with information and advice on warranty protections and cost savings
- Manage and oversee the Repairs division workflow and schedule
- Call customers to advise them on pick-up times
- Maintain positive customer relationships to ensure repeat business
Desired Skills
- Technical
- Must be able to communicate with customers at all levels.
- Must be detailed orientated
- Must be able to read and write English
- Must be highly motivated and be able to liaise with customers
- Knowledge of mechanical systems
Desired Work Experience
- Proven work experience as a Service Advisor or similar role
- Strong understanding of Repairs and Maintenance of tools and machinery
- Salary: Negotiable with Benefits available.
- Working Hours: Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00.
About The Employer
Adendorff Machinery Mart sources equipment from all over the world to offer the greatest range of products at the best prices. In creating a strong staffing group Adendorff Machinery Mart believes in the development and implementation of Organizational Development and Training that is recognized for its ability to understand, conceptualize and deliver total solutions and to provide consistent, professional and long – term relationships with its customers and will assist in developing well rounded staff in all aspects of business. This is what Adendorff Machinery Mart's vision is all about, and we pride ourselves in focusing on a long term commitment to our vision. Based on our strong commitment to our vision we believe that we place ourselves in a position whereby our decisions, abilities and actions will prove us to be a great market leader within our field.
To apply
If you meet the requirements of this position please complete the form below, or submit your CV on our website and click on the link "Careers" The Company encourages all designated groups to apply.
Should you not receive feedback within two weeks of your application, please consider your application unsuccessful.
Adendorff Machinery Mart is a leading South African retailer of tools and machinery. We source a wide range of quality equipment, from generators and compressors to woodworking and welding tools, offering top products at competitive prices.
With 29 branches nationwide, we are committed to excellent service, strong internal teamwork, and efficient processes. We invest in our people and systems to remain competitive in a global market.
Our focus on organisational development and training helps us build a skilled, adaptable workforce and maintain our position as a trusted market leader. Guided by a long-term vision and strong values, we continue to grow with purpose and professionalism.
Our MissionOur mission supports our vision and shapes our daily actions.
- We are committed to providing high-quality products.
- We strive to deliver excellent customer service at all times.
- We focus on offering great value for money.
- We aim to understand and meet the needs of our customers.
- We employ and develop skilled staff who align with our values.
- We promote teamwork and ongoing training.
- We foster a safe, healthy, and positive environment for both employees and customers.
Our people are the foundation of our success. That is why we have established a dedicated Training Department offering both accredited and in-house programmes across all 29 branches.
Through structured learning, opportunities for self-study, and mentorship, we support career development and empower our team to grow their skills and succeed in their roles.
