Implementation Support Assistant

1 week ago

Midrand, Gauteng, South Africa 9f90e43c-86c7-47e8-9ff9-db5f724fd578 Full time R250 000 - R500 000 per year
Job Advert Summary

At Pragma, we focus on creating a work environment that supports both professional and personal well-being. We believe in a team-oriented culture where every individual is recognised, valued, and nurtured to achieve their best.

As an On Key Implementation Support Assistant supporting On Key project engineers, you'll play a critical role in optimising asset management processes across various industries. You'll support the project engineers by handling data imports, client queries and configuring databases.

Minimum Requirements
  • Strong proficiency in Excel, with a passion for working with data and ensuring data quality in line with standards set by the project engineer.
  • Familiarity with EAM/CMMS platforms or asset management systems is advantageous.
  • Experience in SQL will be advantageous.
  • Demonstrated technical inclination, with an interest in working with databases, data imports, and system configurations.
  • Basic knowledge of database configuration.
  • Good attention to detail, problem-solving skills, and a proactive approach to data accuracy.
  • Ability to work effectively in a team environment and communicate effectively with both technical and non-technical stakeholders.
Duties & Responsibilities
  • Assist project engineers in setting up and configuring databases for the On Key EAM system.
  • Perform data imports to ensure accurate data availability for clients.
  • Ensure data quality and integrity, maintaining alignment with project standards and requirements.
  • Support system setup by configuring and testing applications under the guidance of project engineers.
  • Provide basic troubleshooting and support during the implementation phase.
  • Communicate progress, data-related issues, and solutions to project engineers and management.
  • Maintain documentation of data procedures, configurations, and reports.
  • Ensure clients receive high-quality service, promptly address their needs, and help them achieve their objectives.

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