Head of Collections Shared Services

2 days ago

Sandton, Gauteng, South Africa DJ&R CONSULTING ( NSSE HOLDINGS) Full time

This role we looking for a individual with strong collections back ground and sound knowledge in Legal recoveries.

Have the ability to Head the department and Manage, call centre manager's and Team Leaders for both day shift and night shift operations.

Required Minimum Education

  • Grade 12
  • Bachelor's Degree in Business / Operations / Finance or related field (advantageous)
  • Proficient in Microsoft Office and operational systems (Cheetah, Dialer tools, workforce etc.)

Required Minimum Work Experience

  • Minimum 10 years' experience in Collections / Call Centre / Financial Services.
  • Minimum 5 - 7 years in management.
  • 2–5 years at senior manager level.
  • Exposure to omni-channel, digital engagement, and AI-enabled operations, Trace is advantageous.
  • Strong commercial understanding of book buying and strategic buys preferred.

Technical Competencies

  • Strong understanding of best-practice unsecured/Sold debt collections.
  • Deep experience in call centre operations (Inbound/ Outbound/ Trace Workflows/Omni/Voice/Non Voice).
  • Knowledge of dialer optimization, segmentation, tracing, QA and workforce management.
  • Ability to analyse operational data and convert insights into action.
  • Strong commercial acumen.
  • Basic machine learning (AI) understanding

Key role deliverables:

  • Lead Shared Services teams to support and enable Principal Collections' revenue delivery.
  • Translate strategy into actionable plans with defined deliverables, timelines and KPIs.
  • Ensure operational readiness for new books, strategic buys and project launches.
  • Drive daily, weekly and monthly performance management across functions.
  • Oversee dialer utilisation, workforce management, inbound support and general collections processes.
  • Build high-performance teams through effective hiring, coaching, retention and talent development.
  • Identify top talent ("clones") and successors for critical leadership roles.
  • Set clear KPAs for Team Managers, Lead Agents and Specialists.
  • Drive performance culture, accountability and behavioral alignment.
  • Ensure training, competency development and upskilling of all staff within the functions.
  • Monitor daily revenue, RPC, PTP, kept rate, settlements, agent productivity and operational KPIs.
  • Analyse trends and provide actionable insights to the Executive and senior leadership.
  • Ensure clear reporting, dashboards, and visibility of Shared Services performance.
  • Engage internal stakeholders, ensuring trust and strategic alignment.
  • Manage escalations, solve complex operational challenges and present updates to Executive level.
  • Align Shared Services and Principal Collections outcomes with overall strategic financial objectives.
  • Identify risks early and implement rapid corrective actions

Send all Cv's to

  • Collections Controller

    2 weeks ago

    Sandton, Gauteng, South Africa ADvTECH Full time R250 000 - R500 000 per year

    Please note: this is a talent pool advertisement, and the position is not currently open. While we are not actively recruiting currently, we are building a pool of skilled candidates for future opportunities. By submitting your details, you can be considered when a suitable role becomes available.Purpose of the Job:The Collections Controller, part of the...

  • Collections and Enablement Executive

    2 weeks ago

    Sandton, Gauteng, South Africa DJ&R CONSULTING ( NSSE HOLDINGS) Full time R1 200 000 - R2 000 000 per year

    RoleTo optimize and improve the speed, efficiency, and scalability of systems and the application of strategy to place in an industry dominant position when compared to its peer group. Analyse collection and recovery performance bottlenecks and implement risk and associated (dialer/OMNI/AI) strategies to enhance investment Required Minimum EducationDegree...

  • Collections Manager

    7 days ago

    Sandton, Gauteng, South Africa Merchants Full time

    Call Centre Manager – Collections/RecoveriesAre you a driven Collections Manager ready to lead a high-performing team supporting a global auto finance brand? We're looking for a seasoned operations leader with solid experience in collections or recoveries, managing performance, client relationships, and people development in a fast-paced environment.What...

  • Head of Planning

    2 weeks ago

    Sandton, Gauteng, South Africa Trending Talent Solutions Full time US$800 000 - US$1 600 000 per year

    Job Purpose:The Head of Workforce is a senior leadership role responsible for overseeing all workforce functions across the BPO business. This includes strategic staffing, capacity planning, forecasting, scheduling, real-time management, and performance reporting. The role manages a team of Workforce Managers, Planning Analysts, and Real-Time Administrators...

  • Head of Sportsbook

    2 weeks ago

    Sandton, Gauteng, South Africa Sun International Full time R1 200 000 - R2 400 000 per year

    The Head of Sportsbook is a senior leader responsible for co-shaping and executing the strategic commercial vision of sportsbook across all sports. The role drives sustainable growth, profitability and market leadership by leveraging data-driven commercial insight, customer behaviour analysis and market intelligence to optimise pricing, offers and product...

  • Head of Sportsbook Analytics

    2 weeks ago

    Sandton, Gauteng, South Africa Sun International Full time R1 200 000 - R2 400 000 per year

    The Head of Sportsbook Analytics is responsible for leading the end-to-end analytics function for the sportsbook division, driving both commercial performance and player insights to optimise revenue, engagement and product outcomes. This role oversees the collection, analysis and interpretation of data across all sportsbook operations, including betting...

  • Head of Soccer

    2 weeks ago

    Sandton, Gauteng, South Africa Initiate International Full time R800 000 - R1 200 000 per year

    Do you eat, breathe, and live soccer?We're searching for aHead of Soccerwho can turn passion into performance — leading the transformation of oursoccer betting businessacross bothdigital platforms and retail outlets.This is more than a management role. It's about vision, leadership, and creating a soccer betting experience that South African fans can't get...

  • Head: Underwriting

    7 days ago

    Sandton, Gauteng, South Africa Sanlam Full time

    What will you do?We have an exciting opportunity for a Head: Underwriting & Sales - A&H within Santam Specialist Solutions.What will make you successful in this role?Key responsibilities:Responsible for both top-line growth in line with the annual budget as well as underwriting result of your relevant business area.Provide sustainable strategic input for...

  • Service Desk Engineer

    7 days ago

    Sandton, Gauteng, South Africa IT Anywhere South Africa Full time

    As a Tier 2 Service Desk Engineer, you will be responsible for handling and resolving complex technical issues that cannot be addressed at the Tier 1 level. This involves diagnosing and troubleshooting hardware, software, networking, and system problems in accordance with IT Anywhere's standard operating procedures (SOPs). You will use remote access tools,...

  • Head of Analytics and Data Science

    2 days ago

    Sandton, Gauteng, South Africa Pty Full time

     Company description: The Clinix Health Group help communities to live longer healthier lives through the provision of quality and affordable healthcare. The group provides integrated world-class healthcare systems both internally and externally to the broader ecosystem in order to become a trusted local citizen.Job Title: Head of Analytics and Data...