Processing Analyst

1 day ago

Cape Town, Western Cape, South Africa Consilio LLC Full time

The Processing Analyst will perform data intake, extraction, and processing activities necessary to prepare data for attorney review.

Responsibilities

  • Assist with the resolution of any software or hardware issues related to the supported applications.
  • Provide support for escalated service requests, including problem identification and resolution.
  • Perform data intake, extraction, and processing activities necessary to prepare data for attorney review.
  • Prepare document productions for delivery.
  • Maintain technical documentation necessary to make the assigned systems operational and efficient.
  • Handle digital evidence in accordance with established procedures.
  • Ensure compliance with policies and procedures.
  • Answer and appropriately handle incoming service requests via e-mail, voicemail, phone, IM, and in person. Escalate problems when appropriate.
  • Conduct quality control evaluations of each process performed.
  • Work effectively as part of a project team.
  • Solve basic, moderate, and complex technical issues, such as database import errors and unknown source data formats.

Qualifications

  • BA/BS degree, 2 years' work experience preferred.
  • Preferred 3 years' experience in a litigation support environment working with eDiscovery systems in terabyte-sized matters.
  • Experience with software applications common to the eDiscovery process, such as EnCase, dtSearch, Nuix, Law Pre-discovery, IPRO, Relativity, iCONNECT, and Concordance.
  • Vendor certification for relevant software applications.
  • Well-developed understanding of advanced eDiscovery practices, procedures, and processes (metadata and text extraction, native file to image conversion, OCR processing, and output to document review applications)
  • Proficiency with data management services (loading images to a network, burning CDs/DVDs. Loading data into database applications, conducting database inquiries, and developing reports for project teams.
  • Strong communication skills (written, verbal, presentation, and facilitation) with the ability to communicate technical concepts to non-technical staff in a clear manner.
  • Customer service oriented, willing to work additional hours as necessary including weekends.
  • Strong organizational skills and able to effectively manage multiple projects in fast paced environment with tight time deadlines.
  • Proficiency in MS Office applications and operating systems preferred.
  • Strong analytical and problem solving skills and demonstrated ability to work independently and in a team environment.
  • Maintains high quality standards and attention to detail in work product

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