Operations Support Coordinator

3 days ago

South Africa ISTA Personnel Solutions Full time R120 000 - R180 000 per year

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our U.S.-based client connects nurses with shifts at various nursing homes (long-term care facilities) through an app-based scheduling platform. They are seeking a Remote Operations Support Coordinator to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role is crucial in ensuring smooth daily operations during early hours and weekends by handling time-sensitive tasks such as client communications, last-minute scheduling issues, and staff check-ins.

Working Hours: (subject to change)

  • Monday – Friday: SAST 11:00am – 3:00pm (4-hour shift)
  • Saturday: SAST 10:00pm – 6:00am (9-hour shift)
    (Applicants MUST also be flexible to work different shifts and/or extra hours when needed.)

PLEASE NOTE

  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
  • Work Environment: This is a fully remote working role.
  • Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).

Key Responsibilities

  • Respond promptly to incoming client calls and emails, providing professional and courteous service.
  • Handle urgent matters, including last-minute staffing call-outs, no call/no shows (NCNS), and shift changes.
  • Coordinate immediate staffing replacements when necessary, using internal contact lists and scheduling tools.
  • Monitor daily schedules and check in with staff scheduled for later in the day to ensure attendance and coverage.
  • Communicate clearly and effectively with team members and management to relay important updates.
  • Maintain accurate records of interactions and follow-ups in the CRM system.
Requirements
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • Ability to remain calm and solution-focused under pressure.
  • Previous experience in staffing, operations coordination, or a customer service role is preferred but not mandatory.
  • Proficiency in Microsoft Office and CRM programs.

If you are not contacted within 14 working days, please consider your application unsuccessful.

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