Client Care Coordinator

3 days ago

South Africa ISTA Personnel Solutions Full time R250 000 - R500 000 per year

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Client Care Coordinator for our US-based client providing ABA Therapy Services (Board Certified Behavior Analysts (BCBA's) / Registered Behavior Technicians (RBT's). The Client Care Coordinator will serve as the primary point of contact for families throughout their ABA therapy journey. The successful candidate will support operational efficiency by managing client onboarding, insurance authorizations, scheduling, and communication, while driving continuous improvements in service quality and staff performance.

PLEASE NOTE:

  • Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change depending on USA daylight savings).
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
  • Work Environment: This is a fully remote working role.

Responsibilities:

  • Act as the main liaison between families and the clinical team throughout the ABA therapy process
  • Manage client onboarding, including documentation and insurance authorization processes
  • Coordinate scheduling for clients and clinical staff using electronic systems
  • Track and manage all client-related documentation to ensure compliance and quality standards
  • Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery
  • Provide timely and professional updates to families, addressing questions and concerns with empathy
  • Identify opportunities to improve operational workflows and client experience
  • Support team performance by assisting with process improvements and communication best practices
Requirements
  • Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services (preferred)
  • Strong English communication skills (verbal and written)
  • Strong organizational skills and the ability to manage multiple priorities
  • Ability to learn new computer systems quickly
  • Detail-oriented with a proactive approach to problem-solving
  • Compassionate in supporting families and improving service delivery
  • Ability to maintain confidentiality and handle sensitive information professionally (HIPAA)

If you are not contacted within 14 working days, please consider your application unsuccessful.

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