Onboarding Coordinator

3 days ago

South Africa Wander Full time R80 000 - R120 000 per year

Job Title: Onboarding Coordinator

Job Description:

As an Onboarding Coordinator, you will play a crucial role in the seamless integration of new properties onto our platform. Your primary responsibility will be to oversee all administrative tasks involved in the onboarding process, ensuring that each property is ready for launch and that property owners are fully supported throughout the transition.

Key Responsibilities:

  • - Coordinate Consultation Calls: 

    • Schedule consultation calls with property owners and internal team members to discuss the onboarding process, gather necessary information, and address any questions or concerns prior to launch.  

    • Take detailed minutes during initial onboarding calls, documenting action items, decisions, and next steps.

  • - Owner Follow-Up: 

    • Maintain written communication with property owners to address any outstanding issues or open items, providing regular updates on the progress of their property's onboarding.

  • - Collect Property Information: 

    • Ensure all relevant property details are gathered including documentation, permits, utility account credentials, relevant contact information, and any other required information for a successful transition.

  • - Timeline Management: 

    • Track all associated dates for properties, including home setup, marketing, operational launch, and vendor onboarding, to ensure timely progress and adherence to deadlines.

  • - Calendar Management: 

    • Work with the Concierge Team to transfer existing bookings from property owners' calendars into our platform (Wander.OS), ensuring accurate and up-to-date scheduling for each property.

  • - Supporting Onboarding Process: 

    • Provide comprehensive support throughout the onboarding process, addressing any issues or concerns that arise and offering guidance and assistance to property owners as needed.

Qualifications:

  • Previous experience in project management, property management, or related administrative roles.

  • Strong organizational skills with meticulous attention to detail.

  • Excellent communication and interpersonal abilities, with a customer-centric approach.

  • Ability to multitask and prioritize effectively in a fast-paced environment.

  • Proficiency in Google suite

  • Ability to work independently as well as part of a collaborative team.

Note: This job description is intended to outline the general nature and level of work being performed by employees within this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as deemed appropriate by management.

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