M24 - IT Support Technician

1 day ago

Johannesburg, Gauteng, South Africa takealot Full time R400 000 - R800 000 per year

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

About the Role
We are looking for a proactive and resourceful IT Support Technician with a strong focus on Microsoft technologies and working knowledge of Google tools. This role is well-suited to someone who enjoys solving problems creatively and analytically, learns quickly, and communicates clearly with both technical and non-technical users. You will play a key role in supporting and maintaining our IT infrastructure while ensuring a seamless technology experience for our staff, both onsite and in the mobile workforce.

Key Responsibilities

  • Install, configure, and maintain desktops, laptops, and mobile devices across the business.
  • Provide hands-on Tier 2 support for hardware, software, and network-related issues; work with vendors to resolve escalated Tier 3 problems.
  • Document solutions, create step-by-step user guides, and share knowledge with colleagues to enhance efficiency.
  • Support end-user device (EUD) management including stock control, deployment, driver and printer configuration, and routine maintenance.
  • Carry out essential onsite tasks, such as network access point and cabling maintenance, RF/USB scanner configuration, security system checks, and basic conveyor system support.
  • Participate in testing and rollout of new software packages and desktop solutions; contribute feedback for improvements.
  • Advise end users on appropriate hardware and software options that align with business needs.

Requirements

  • Relevant IT experience with technical qualifications such as MCSE, CompTIA A+, or equivalent (advantageous).
  • Strong knowledge of Microsoft operating systems and applications; Google Workspace familiarity is a plus.
  • Understanding of warehouse operations and related IT needs preferred.
  • 2–4 years of relevant experience, ideally in environments with both Microsoft and warehouse/logistics systems.

Skills & Competencies

  • Excellent verbal and written communication; fluent in English.
  • Strong analytical and problem-solving mindset, with the ability to troubleshoot creatively.
  • Highly organized with strong attention to detail and follow-through.
  • Customer-focused, approachable, and a good listener.
  • Self-motivated and dependable — able to manage tasks without constant supervision.
  • Quick to learn new technologies and adapt to changing environments.

Why Join TFS:

  • Purpose-driven impact: Transform lives through logistics innovation
  • Advanced technology: Work with cutting-edge systems in a fast-paced environment
  • Career growth: Thrive in an agile space that champions continuous improvement
  • Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

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