UX Copywriter
1 week ago
- Who is HelloKindred?
Our vision is to make work accessible and people's lives better. We do this by disrupting traditional employment barriers - connecting ambitious talent to flexible opportunities with trusted brands.
Job Description
Anticipated Contract End Date/Length: December 2026
Work Set Up: Hybrid
Our client in the global professional services industry is looking for a UX Copywriter & AI Conversation Designer to shape exceptional digital product experiences through impactful language and interaction design. The role combines UX writing, content strategy, and AI-driven communication, crafting microcopy, conversation flows, and content frameworks that guide, reassure, and delight users at every touchpoint. This position suits a creative professional who understands user behaviour, designs content that feels intuitive and human, and leverages generative AI tools to deliver precise, context-aware interactions.
UX Writing & Microcopy
- Write clear, concise, and human-centred copy for product interfaces, including buttons, menus, onboarding flows, and error messages.
- Maintain a consistent brand voice while adapting tone to context and user needs.
- Simplify complex ideas into intuitive, user-friendly language.
- Develop content guidelines, tone-of-voice standards, and editorial frameworks that scale across multiple products.
- Collaborate with designers, developers, and product managers to integrate content into the design process.
- Use research, analytics, and user testing insights to make data-informed content decisions.
- Write, test, and refine prompts for AI-powered features to ensure accurate, relevant, and brand-aligned responses.
- Map and optimise conversational flows for chatbots, virtual assistants, and other AI-driven interactions.
- Explore and apply emerging generative AI capabilities to enhance user experience.
- Conduct content audits and usability reviews to identify areas for improvement.
- Use insights from QA cycles, A/B tests, and live user sessions to refine copy and conversational design.
- Minimum 3 years of experience in UX writing, content design, or conversation design for digital products.
- Degree in English, Linguistics, Journalism, or Communications, or equivalent writing qualification. Honours or Master's degree preferred.
- Native or near-native English proficiency with exceptional editing and storytelling ability.
- Strong understanding of UX principles, accessibility standards, and content usability.
- Experience working with generative AI tools (e.g., ChatGPT, Claude, Gemini) and crafting effective prompts.
- Skilled collaborator with experience working in agile, cross-functional teams.
- Familiarity with design tools such as Figma or equivalent.
- Experience optimising conversational AI for tone, inclusivity, and accuracy is a bonus.
- Knowledge of SEO and content performance metrics would be considered a bonus.
- Familiarity with localisation and content adaptation for global audiences is a plus.
Please include with your application:
• Portfolio or samples showcasing UX writing, microcopy, or conversational design.
• (Optional) Examples of AI prompts that demonstrate your approach to achieving high-quality results.
Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.
We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.
HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.
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