Sales Executive – Customer Renewals

3 days ago

Sandton, Gauteng, South Africa Core Group Full time R250 000 - R500 000 per year
iStore Sales Account Executive – Customer Upgrade Specialist

Purpose of the Role
The Sales Account Executive plays a pivotal role in driving iStore's customer upgrade programme by engaging with existing and potential customers from our database. This is a desk-based, high-performance sales role requiring a consultative approach, understanding the customer's needs, matching them with the right Apple products and mobile contract solutions, and following the opportunity through to closure.

Unlike a traditional outbound call centre role, this position demands a high level of ownership over the sales process, strong relationship-building skills, and a tenacious drive to meet and exceed targets.

Key Responsibilities & Deliverables

Customer Engagement & Sales Execution

  • Proactively connect with customers identified through upgrade campaigns, inbound web leads, and customer value marketing initiatives.

  • Take a consultative approach to understand the customer's lifestyle, usage patterns, preferences, and budget.

  • Recommend the best product and contract solution — from SIM-only deals to premium handset and data packages.

  • Promote exclusive upgrade offers, limited-time promotions, and value-added iStore services.

  • Own the customer relationship from first contact to final deal closure, ensuring consistent follow-up.

Lead Management & Conversion

  • Maintain accurate and up-to-date customer records in the CRM system.

  • Prioritise and follow up on all leads within defined SLA timeframes.

  • Demonstrate resilience and persistence to convert opportunities into closed sales.

  • Address and overcome customer objections through tailored, benefit-led solutions.

Industry & Product Expertise

  • Maintain expert knowledge of Apple products, mobile contract types, and partner network platforms (Vodacom, MTN, Telkom).

  • Understand and manage processes such as porting, SIM swaps, RICA requirements, and contract renewals.

Quality, Compliance & Risk Management

  • Ensure strict compliance with RICA, POPIA, CPA, and company sales protocols.

  • Maintain accurate documentation and audit trails for every transaction.

  • Report any irregularities or suspected fraudulent activity immediately.

Customer Relationship Management

  • Deliver a premium, customer-first experience that builds trust and loyalty.

  • Provide post-sale assistance where required, ensuring a smooth onboarding and activation process.

  • Act as a brand ambassador for iStore and the Apple ecosystem.

Qualifications & Experience

  • Matric / Grade 12 / NQF Level 4 or higher (Sales, Marketing, or Business qualification advantageous)

  • 2–4 years' proven sales success in a target-driven environment

  • Track record of exceeding KPIs in a B2C or B2B sales setting

  • Experience in managing a sales pipeline and closing high-value deals

Skills & Competencies

  • Strong consultative selling ability

  • Excellent verbal communication and active listening skills

  • Resilient, persistent, and self-motivated

  • Exceptional attention to detail with accurate data handling

  • Technologically confident (CRM systems, sales dashboards, multi-screen workflows)

  • High integrity with strong compliance awareness

Working Environment

  • Desk-based in a fast-paced sales environment

  • Incentive-driven culture with recognition for top performers

  • Sales Executive

    3 days ago

    Sandton, Gauteng, South Africa Catch Full time

    Our client is breaking down the barriers to access finance for small businesses in South Africa. Traditional loans from banks and other lenders have a slow application process, have strict criteria, require a lot of documentation, and inflexible terms. In contrast, they use cutting-edge technology and artificial intelligence to offer flexible finance online,...

  • National Sales Executive

    1 week ago

    Sandton, Gauteng, South Africa Vector Logistics Full time R1 200 000 - R2 400 000 per year

    PermanentLinbroParkCPGOverviewWe are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our...

  • Corporate Sales Solutions Representative

    3 days ago

    Sandton, Gauteng, South Africa Raizcorp Full time R1 000 000 - R1 400 000 per year

    About RaizcorpAt Raizcorp, we don't just develop businesses—we transform lives. As the gold standard in enterprise and supplier development, we empower companies and entrepreneurs through strategic, high-impact business incubation solutions.We are looking for seasoned corporate sales professionals who can identify, engage, and close high-value deals with...

  • Sales Executive

    3 days ago

    Sandton, Gauteng, South Africa Catch Full time R900 000 - R1 200 000 per year

    For the past 31 years, our client has been at the forefront of digital innovation in South Africa's financial sector. Their innovative solutions have enabled their customers' clients to apply for credit seamlessly using verified, real-time data sources including Bank Statements, Payslips and FICA documents from golden sources using APIs.They also provide...

  • Renewable Energy Business Development Lead

    1 week ago

    Sandton, Gauteng, South Africa Grupo Cobra Full time R2 000 000 - R2 500 000 per year

    Summary:This role, will be responsible for the overall development of new opportunitiesThe successful candidate will evaluate best practices in BD, be responsible for personal targets and KPIs, and will be involved in planning, implementation, monitoring and reporting. The ideal candidate will be used to coordinate energy project bids for tender processes...

  • Global Account Executive

    5 days ago

    Sandton, Gauteng, South Africa 36f54d45-3157-4a45-ada8-49709a7ad8f3 Full time R1 000 000 - R3 000 000 per year

    DescriptionGlobal Account ExecutiveLocation:Johannesburg, South AfricaAbout ScytaleScytale is a fast-growing B2B SaaS startup transforming cybersecurity compliance for businesses worldwide. Our innovative Compliance-as-a-Service platform simplifies frameworks like SOC 2, ISO 27001, HIPAA, GDPR, and PCI DSS for startups, scale-ups, and enterprises. Recognized...

  • B2B Sales

    3 days ago

    Sandton, Gauteng, South Africa Buyelwa Consulting Full time R240 000 - R360 000 per year

    A leading organization within the Insurance Sector seeks your expertise and understanding of Commercial Sales, B2B Sales, Business Development , Key accounts and External Sales to secure this opportunity and be trained to be a Commercial Broker who sells Commercial Insurance products designed for businesses.Your understanding of B2B sales, accustomed to...

  • Customer Experience

    3 days ago

    Sandton, Gauteng, South Africa Managed People Solutions Full time R1 400 000 - R2 200 000 per year

    Our client is seeking a Customer Experience & Events Manager based in Sandton, Johannesburg with experience in the wine and spirits industry. The ideal candidate is a dynamic, detail-oriented professional with a passion for delivering exceptional customer experiences and building strong relationships within the industry.Responsibility include:Personally host...

  • Customer Service Manager

    1 week ago

    Sandton, Gauteng, South Africa VHG HR and Payroll Consulting Full time R1 200 000 - R3 600 000 per year

    JOB OPPORTUNITYOur client inCall centre industryis looking for acustomer service managerSuitable candidates must forward their CV's tono later than the 28th of November 2025. Should you not hear from us in 2 weeks, consider your application unsuccessful. Please put "Site Manager" as your subject line.Position Summary:We are seeking an exceptional Customer...

  • Commercial Sales Manager

    1 week ago

    Sandton, Gauteng, South Africa Hewlett Packard Enterprise Full time R1 400 000 - R2 500 000 per year

    Commercial Sales ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...