Call Centre Operator

5 days ago

Pretoria, Gauteng, South Africa The Legends Agency Full time R120 000 - R180 000 per year


Call Centre Operator (Logistics)

  • Pretoria North, Gauteng
  • Full-Time, Permanent
  • R10,000 R15,000 per month

Are you a detail-driven problem solver with a passion for logistics and real-time operations? Our 24/7/365 logistics call centre is looking for a Call Centre Operator who thrives in high-pressure environments and can juggle multiple tasks with confidence and calm.

Job duties:

As a key player in our fast-paced call centre, your responsibilities will include:

Breakdown & Repair Coordination

  • Receive breakdown calls from drivers and arrange repairs through approved service providers or truck dealerships.
  • Maintain ongoing communication with fleet controllers regarding the repair status.
  • Record all details in the breakdown book for morning handover to the admin team.

Diesel Approvals

  • Direct drivers to approved diesel filling stations.
  • Authorise diesel refills, issue reference numbers, and log all relevant data into the system (fleet number, litres, time, date, kms).

Load & Route Monitoring

  • Capture loading and offloading details, including client info, load mass, kms, and times.
  • Monitor routes for any deviations and take corrective action when necessary.

Journey Management

  • Enforce journey and sleep plans.
  • Wake drivers up as needed and report delays or route deviations to Fleet Controllers.
  • Activate recovery protocols during emergencies like accidents or hijackings.

Pool Vehicle Management

  • Manage bookings for company pool vehicles.
  • Perform inspections and report any issues to the Technical Manager.

Requirements:

  • Matric / Grade 12 (Required)
  • 2-3 years experience in a logistics or transport call centre (Required)
  • English fluency (Required); Afrikaans (Desired); Other SA languages (Advantageous)
  • Diploma in Logistics/Transport Management (Advantageous)
  • Strong admin skills, attention to detail, and the ability to work under pressure

Working hours:

  • Day Shift: 06:00 18:00
  • Night Shift: 18:00 06:00
  • Work Schedule: 3 days on / 3 days off rotation
  • Includes weekends and public holidays

If you're organised, proactive, and love solving problems in real-time, we want to hear from you


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