IT Operations Engineer

4 days ago


Pretoria, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year


IT Operations Engineer - 12 Month Fixed Term Contract

Minimum Requirements:

  • Matric (Grade 12)
  • 2years IT-related working experience
  • Verbal and written fluency in both English and German
  • Information technology qualification (advantageous but not a pre-requisite)

Responsibilities:

  • Provide IT support for all Company Plants
  • Bethe telephone call receipt of IT issues related to production issues
  • Pre-qualify IT incidents and classify additional relationships
  • Fix incidents in IT systems in accordance with user manuals
  • Monitor IT system error messages and process accordingly
  • Provide guidance throughout the incident management processes
  • Initiate the IT escalation process when required
  • Process email requests
  • Serve as an information channel for management and end users
  • Work shifts as part ofa team providing 24x7x365 support
  • IT experience delivering operations support services
  • Strong analytical and problem-solving skills with high attention to detail



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