CRM & Website Content Manager

1 week ago

Durban, KwaZulu-Natal, South Africa The Sharks Full time R250 000 - R500 000 per year

Department:
Sharks Media House

Reporting to:
Head of Media House

Location:
Hollywoodbets Kings Park, Durban – Full-time, on-site

Required working hours:
Weekdays + all home matchdays

About the Sharks Media House
The Sharks Media House is the in-house content, digital and broadcast engine of one of South Africa's biggest and most passionate rugby brands. We create everything our fans see and hear – from match-day hype to website stories, social clips to email campaigns – all with the goal of selling more tickets, growing the Sharks support base and keeping Hollywoodbets Kings Park full.

The Role
We need a sharp, organised and rugby-obsessed CRM & Website Content Manager to own two mission-critical channels:
• Email/CRM (60% of the role)
• content & daily management (40% of the role)

Your emails and website updates will be the primary touchpoints for tens of thousands of Sharks supporters every week.

Key Responsibilities

CRM & Email Marketing (60%)

  • Full end-to-end ownership of the Sharks CRM platform
  • Build, clean and segment the fan database (season members, single-ticket buyers, lapsed fans, Carling Currie Cup buyers, etc.)
  • Write and send every fan-facing email: renewal drives, match reminders, early-bird specials, merchandise drops, partner offers, post-match thank-yous and newsletters
  • Plan and execute the season-long email calendar in sync with ticketing, sponsorship and content teams
  • Build and maintain automated journeys (welcome series, abandoned cart, win-back, birthday, etc.)
  • Relentless A/B testing and weekly reporting on opens, clicks, conversions and direct revenue
  • Ensure 100% POPIA compliance and top deliverability

Website Content & Management (40%)

  • Day-to-day content owner and WordPress administrator of
  • Write and publish match previews/recaps, player interviews, news, ticket promotions and sponsor content
  • Keep fixtures, results, logs, squad lists, ticket links and banners 100% up-to-date
  • Manage the site content calendar so the website always feels alive
  • Basic image editing/upload and light on-page SEO
  • Work with designers and developers on larger projects and seasonal refreshes

Required

  • 2–4 years hands-on CRM/email marketing experience (sports or entertainment experience a big advantage)
  • Proven ability to write punchy, persuasive, fan-first copy that moves the needle on ticket sales
  • Advanced user of at least one major email platform (Mailchimp essential)
  • WordPress website experience
  • Strong analytical mindset – you love dashboards and proving ROI
  • Excellent English; conversational Zulu or Afrikaans is a bonus
  • Must be based in Durban (full-time on-site role at Kings Park)

Huge Advantages

  • Previous experience at a rugby club, franchise or professional sports team
  • Deep passion for the Sharks and South African rugby
  • Basic HTML skills for email templates
  • Experience with Computicket or similar ticketing systems

  • Brand Content Manager

    4 days ago

    Durban, KwaZulu-Natal, South Africa accelerate agency Full time R250 000 - R500 000 per year

    Brand Content Manager (Durban, South Africa)The Companyaccelerate agency is a fast growing SaaS SEO agency. As we're currently experiencing expedited growth, we're now searching for an experienced Brand Content Manager to join our team.Objectives of this RoleOverseeing our company's content strategy from ideation to distributionDriving content production...

  • Group Digital Marketing Specialist

    4 days ago

    Durban, KwaZulu-Natal, South Africa Hire Resolve Full time R250 000 - R500 000 per year

    Hire Resolve's client is looking for a highly skilled and experienced Digital Marketing Specialist to join their team in Durban, KZN the specialist needs to lead, design, and execute marketing initiatives across our businesses. The ideal candidate must be strategic and creative, capable of managing digital campaigns, developing engaging...

  • Digital Marketing Specialist

    4 days ago

    Durban, KwaZulu-Natal, South Africa Hire Resolve Full time R500 000 - R1 200 000 per year

    Hire Resolve's client is looking for a highly skilled and experienced Digital Marketing Specialist to lead, design, and execute marketing initiatives across multiple businesses, to join their team in Durban, KwaZulu-Natal. The ideal candidate must be both strategic and creative, with expertise in managing digital campaigns, developing engaging content,...

  • CRM Technologist

    4 days ago

    Durban, KwaZulu-Natal, South Africa Switch Consultants Full time R250 000 - R500 000 per year

    The role:The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications andFinancial services.Our employees are always at the forefront of business technology, and we count on them to use their knowledge and skills,to move our company from strength to strength.A CRM/ Marketing Technologist Specialist, a...

  • Content Lead

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time R900 000 - R1 200 000 per year

    Job DescriptionExcellent writing, editing, and proofreading skillsStrong storytelling and communication skillsResponsibilitiesDevelop and own the content strategy in alignment with organizational objectives, audience needs, and brand positioning across all platformsPlan and manage content calendars to ensure relevance, timeliness, and alignment with...

  • Dealership CRM

    4 days ago

    Durban, KwaZulu-Natal, South Africa Gap Full time R80 000 - R120 000 per year

    #SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership Customer Relations Manager Minimum Requirements:Must have a minimum of 2 years' experience as a Dealership Customer Relations Manager within the Automotive IndustryMust have a Grade 12 QualificationMust have a Valid Driver's LicenceBSI | Evolve Dealer Management System...

  • Digital Designer

    4 days ago

    Durban, KwaZulu-Natal, South Africa Switch Consultants Full time R120 000 - R240 000 per year

    The detail: Participate in design discussions and give feedback during planning and strategy meetings. Quickly translate ideas into sketches, wireframes, mockups, and interactive prototypes. Test assets and optimize based on their performance. Iterate new designs based on user feedback. Create digital assets (static, video, and HTML) for a range of platforms...

  • Social Media Content Creator

    4 days ago

    Durban, KwaZulu-Natal, South Africa Metamorphosis Integrated Solutions Full time R250 000 - R500 000 per year

    Location: Durban, KznPurpose:We're hiring a full-time Social Media Content Creator & Manager with a passion for growing audiences, devising campaigns, and creating engaging video content. This role involves content creation and social media platform management to drive brand awareness and growth. The ideal candidate must have exceptional English skills,...

  • Digital Content Editor

    5 days ago

    Durban, KwaZulu-Natal, South Africa University of Kwazulu-Natal Full time R400 000 - R800 000 per year

    Listing reference: ukzn_000696Listing status: OnlineApply by: 31 October 2025Position summaryIndustry: Education & TrainingJob category: University and AcademyLocation: DurbanContract: Fixed Term ContractRemuneration: Market RelatedEE position: YesIntroductionTEACHING & LEARNING DIVISION, 2-YEAR FIXED TERM CONTRACT, DIGITAL CONTENT EDITOR, (PEROMNES GRADE...

  • Digital Marketing

    5 days ago

    Durban, KwaZulu-Natal, South Africa The Riverside Hotel Durban Full time R900 000 - R1 200 000 per year

    Overview:· Salary: Market Related· Start Date: Immediate· Position: Permanent· Reports to: General ManagerJob DescriptionABOUT USRiverside Hotel (inclusive of The Riverside Grill and Riverside Spa) is a proudly independent 4-star property celebrated for its personal touch, outstanding hospitality, and exceptional riverside location. We offer a refined...