Operations Manager

2 days ago

George Eastern Cape, South Africa Bidvest Prestige Full time R600 000 - R840 000 per year
ROLE PURPOSE
To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)
MAIN OUTPUTS
  • Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.
  • Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person.
  • Establish and monitor a cleaning plan for each building in accordance with the service level agreements
  • Conduct site visits of allocated sites and report on activities, results and recommendations.
  • Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment
  • Control and management of Company assets.
  • Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures
  • Ensure to maintain health and safety requirements on sites, keep safety file up to date
  • Ensure the staff is trained on Health and Safety as required by the OSH Act
  • Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts
  • Manage direct expenses and overheads, and all factors affecting the profitable performance of the area
  • Provide monthly horizontal feedback and variance explanations

QUALIFICATIONS AND SKILLS The Applicant must meet the following requirements:
  • Project Management, Operations Management or related formal qualification
  • SAFMA Certified facilities Supervisor
  • Matric (Senior Certificate)
  • Valid SA Drivers' License
  • 3 years Knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services
  • Basic knowledge of HR related issues and procedures; Property Management
  • MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365
  • Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES
  • Initiative/Proactivity
  • Deadline Driven & Highly Motivated
  • Stress Tolerant
  • Excellent Written Communication
  • Capacity Building
  • Coaching
  • Customer Focus & Quality Management
  • Negotiation Skills
  • Analytical Skills & Process Improvement
  • Financial Planning and Strategy
  • Teamwork & Partnering
  • Relationship Building
  • Interactive Reasoning, Strategic Thinking & Strategic Planning
  • Excellent Oral Communication

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