Retail Area Manager

1 day ago

Pretoria, Gauteng, South Africa Absolute Pets Full time

ROLES & RESPONSIBILITIES

  • Ensuring all customers in all stores experience the highest level or service at all times
  • Responding to customer complaints referred by store managers and ensuring timeous resolving.
  • Ensuring individual and overall sales targets are met and exceeded. Fortnightly meetings with store managers to review and drive team performance. Ensuring that the team maintains a high level of up-to-date product knowledge at all times via in store and supplier training.
  • Coaching, development and motivation of team. Ensure succession plan is in place for all stores, as well as for own role.
  • Conducting performance appraisals/reviews on Store Managers twice a year, managing poor performance and dealing with staff issues that store manager has escalated.
  • Scheduling of staff across all stores ensuring optimum customer service and coverage.
  • Ensuring that the team uses product knowledge to give expert advice to customers on all our products.
  • Ensuring compliance across all stores to company policies and procedures.
  • Ensuring high level of cleanliness and housekeeping in stores and back areas.
  • Ensuring optimum stock management and stock rotation
  • Maintaining Visual management – ensuring merchandise is kept neat and orderly in appearance, and merchandising goods according to guideline principles.
  • Ensuring that promotions and windows are set up according to guidelines and visually appealing.
  • Ensuring that the team follow through on any Marketing requirements.
  • Cash pickups from stores as required.
  • Ensuring that all stores manage admin accurately and timeously including stocktakes, ordering, goods receiving, inter branch transfers, credits and all other necessary transactions.
  • Ensuring the team maintains a high standard of appearance
  • Monitoring what local competitors are doing. Recommending and implementing changes to improve store experience (products, opening hours, promotions etc.)

QUALIFICATIONS, PERSONAL TRAITS AND EXPERIENCE

Educational level/qualifications

  • Matric
  • Valid SA Driver's License
  • Retail-related qualification (desirable)

Experience

  • At least 2 years leadership/management experience
  • Proven ability to lead and influence a team
  • Knowledge of HR procedures
  • Experience of selling in veterinary/pet care shop (desirable)

Intelligence/Aptitude

  • Strong interpersonal skills
  • Ability to plan and prioritise
  • Ability to lead and manage a team - delegation, follow up, daily/weekly sales targets
  • Ability to multitask and work under pressure
  • Ability to motivate and drive performance as well as manage poor performance and disciplinary procedures.
  • Customer centric
  • Computer literacy
  • Ability to interpret financial data and make key decisions
  • To have completed retail courses on leadership, performance management, understanding of labour laws (desirable)

Interests

  • Passion for people and customer service
  • Passionate about animals
  • Knowledge about brands and products we stock (desirable)

Personality/Motivation

  • Team player
  • High energy and highly motivated
  • Approachable, persuasive, trustworthy and reliable
  • Strong leadership skills and shows initiative

Appearance

  • Smart and presentable

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