Change Manager

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Lead change management activities by ensuring that standardised methods and change management methodologies are used for efficient and prompt handling of all changes in the business in order to maximise the return on investment and / whilst minimising the impact of change-related challenges on productivity, production, employee retention, adoption and operations within the business.

Requirements

Qualifications

Relevant B-Degree (Behavioral Sciences or equivalent)

Change management certification

Accreditation

Prosci Certified Change Practitioner

Knowledge

Change methodologies, principles and approaches

Project management methodologies and approaches

Agile methodologies

Knowledge or organisational models and strategy

Knowledge of systems thinking/theory

Experience

Financial services industry experience. Project management experience (desirable)

3-5 years' experience in a change management role. Integrating change activities to business strategy

Experience in change management from a technology, system, and process perspective (desirable)

Duties & Responsibilities

INTERNAL PROCESS

Develop a thorough understanding of the business strategy for the business area and key projects to inform change approach. Utilise and develop key change plans and assist with the successful implementation and support of those strategies.

Collate, analyse and provide feedback and suggestions to drive change adoption, innovation and improvement of processes and systems.

Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

Collaborate with internal and, where applicable, external stakeholders to ensure the effective implementation of all business change within the business.

Inform the design, development, delivery and management of change related communications within the area of change.

Conduct impact analyses, assess change readiness and identify key stakeholders to inform the change and execution plan.

Provide input, document requirements and support the design and delivery of training programs, social support platforms, as well as organisational tools and information flow to build the required capability and support the adoption of the change.

Identify, analyse and prepare risk mitigation tactics for the area of change to ensure the successful implementation of the desired change.

Partner with change sponsor(s), people managers and the human capital team to identify and manage anticipated resistance for the area of change by implementing various change management tactics.

Consult, coach and co-ordinate efforts with the ecosystem of change (micro and macro change)

Implement actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan to drive the adoption of the desired change.

Support and engage senior and middle management leaders to create readiness and buy in for the change.

Coach managers and supervisors to equip managers and supervisors to lead, endorse and manage any

change related activity and adoption.

Guide and provide input to the project plan to ensure all change management elements and activities

are documented and integrated into the delivery plan.

Guide and provide input to the project plan to ensure all change management elements and activities

are document and integrated into the project plan.

Evaluate and ensure user readiness and effective stakeholder management.

Identify, manage, monitor and report risks and issues associated with change implementation.

Contribute to the creation and management of a change portfolio over all business changes.

Act as a key contact for all business change in the area whilst managing change initiatives and the

adoption thereof.

CLIENT

Provide authoritative, expertise and advice to clients and stakeholders.

Build and maintain relationships with clients and internal and external stakeholders.

Contribute to the process of negotiating objective and realistic service level agreements, monitor

appropriateness and recommend adjustments.

Define service practices which build rewarding relationships, encourage innovation and allow others to

provide exceptional client service.

Deliver on service level agreements made with clients and internal and external stakeholders in order to

ensure that client expectations are managed.

Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and

provides exceptional client service.

PEOPLE

Develop and maintain productive and collaborative working relationships with peers and stakeholders.

Positively drive, influence and participate in change initiatives.

Continuously develop own expertise in terms of professional, industry and legislation knowledge.

Contribute to continuous innovation through the development, sharing and implementation of new

ideas.

Take ownership for driving career development.

FINANCE

Contribute to the financial planning process within area, where required.

Identify opportunities to enhance cost effectiveness and increase operational efficiency.

Manage financial and other company resources under your control with due respect.

Provide input into the risk identification processes and communicate recommendations in the

appropriate forums.

Competencies

Skills

Business acumen

Presentation skills

Facilitation skills

Planning and organizing skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills