Technology Quality Assurance Manager

Key purpose:

Establish a quality strategy and assessment framework to determine whether ICT solutions meet the performance requirements and quality assurance standards during the development, deployment, maintenance, and monitoring phases of a product lifecycle. Implement methodologies, technologies, policies, and processes for conducting objective quality assessments that are aimed at high quality system design that meets international standards.

Duties and responsibilities:

• Lead the development, planning, and implementation of a functional Quality Assurance Strategy to support ICT solutions and projects design.
• Set up and define a quality assurance framework for assessing products, services, processes, and people adequacy to meet the company orientated solutions.
• Application of creative and analytical methods to design and enforce quality controls to maintain both company and internationally aligned standards.
• Defining quality standards, control frameworks, and testing at different phases, such as unit testing, integration testing, and user acceptance testing.
• Establish the testing phases as well as the input and output elements that will be tested during the design, development, and implementation phases.
• Establish cross-functional Quality Assurance teams across company departments using crowdsourcing and develop testing material.
• Assess the business requirements before beginning design work and determine if they have been interpreted correctly through engagement with the business or through assessment of the scope and proposed solution.
• Develop quality assessment methodologies that support each testing process and confirm the credibility of the results.
• Provide guidelines for conducting quality assurance through testing, assessments and demonstrate value add to the process to drive efficiencies and high-quality solutions.
• Apply scientific models to estimate resources and time required to complete the end-to-end testing requirement.
• Defining the reporting standards for each level and preparing a presentation with suggestions on how to improve the solution to enable go-live.
• Determining the technical test cases and deviation tolerance levels for the desired quality standard.
• Establishes appropriate quality standards and parameters for final solutions to meet business needs.
• Conduct unit testing, integration testing, and user acceptance testing and guarantee that errors are rectified, and the continuous testing cycle is completed.
• Responsible for quality and test advocacy, resource planning and management, and resolution of testing issues.
• Define and apply appropriate test measurements and metrics in the product and the Testing Team.
• Continually communicate with stakeholders to review test results post-deployment.
• Provide assurance on pre-deployment and post implementation testing.
• Functional (Black Box) testing:
• Deliver 100% front end Test scenario coverage and defect evaluation of solution/product within a defined timeframe.
• Non-Functional (White Box) testing:
• Using knowledge of the inner workings of the solution to expand on test cases and test for known outcomes
• Test for negative expected outcomes thus assuring complete end to end functionality of the product solution per its design.
• Deliver Security, availability, and performance testing management in accordance with the standards defined.
• Conduct ICT policy reviews to align policies to quality standards established throughout testing and to best practice.
• Communicates quality standards and parameters to QA team, product development team, and other business partners.
• Validate that all test scripts and results are updated according to the documentation framework.
• Conduct automation testing and re-testing once bugs or errors are detected as part of the testing lifecycle.
• Review results and update, amend test cases to derive better results.
• Automate repetitive quality testing activities.
• Identify risks and threats associated with applications and systems, analyse exposure to those risks or threats, and determine the appropriate action to control and/or minimise them.
• Conduct monthly self-assessments based on defined internal controls, anticipate and document risks, and report on gaps and related mitigation activities for auditing purposes.
• Assess effectiveness of quality assessment process to prevent and reduce losses in time and repeats/defects/rejects of solution adoption.
• Maintain compliance with data management privacy regulations and adherence to POPI Act requirements.
• Driving a culture of zero-defect targets in the company Eco-system.
• Preparation and execution of audits (Internal and external).

Qualifications and experience:

• 8 Years experience in a Quality Assurance Management Role
• 3 Years experience of working in ICT business architecture or development of software, infrastructure, or applications
• 3 Years experience delivering Quality Assurance automation programmes
• 2 Years experience working in an Agile run project environment.
• Proven track record of successful error free deployments
• Degree in Computer Science or equivalent
• Technical certification in Testing accreditations preferable (Example: ISO)
• Project Management certification (advantageous)